Senior Executive - Program Management

Key Responsibilities:

Drive Supply Ops, monitor and improve key operational metrics (Eg Live tracking, Bus cancellations, DMS adoption, etc.

Analyse operational business data to identify trends, gaps, and improvement areas.

Prepare weekly and monthly performance reports and dashboards.

Work closely with cross functional departments to resolve issues and improve service quality.

Assisting in defining SOPs, tracking, ensuring adherence execution

Coordinate with cross-functional teams (product, supply, support, CRM, etc.).

Ensure adherence to operational standards and policies.

Educational Qualification: B.Tech / MBA

Experience: 24 years of experience in operations, account management

Keyskillsrequiredforthe role:

Managed a defined set of supply partners, accounts, or a specific region.

Handled partner interactions, issue resolution, and performance improvement initiatives.

Worked with data to track performance, identify gaps, and drive corrective actions.

Drove adoption of key business programs or process improvements.

Managed projects or initiatives with clear targets and timelines.

Demonstrated measurable impact on operational or revenue metrics

Strong analytical skills with proficiency in Excel, MS office or Google Sheets.

Good stakeholder management and communication skills

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