E
EXL
Senior Executive - Quality Analyst
3 months ago
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Important information
Contract type:
Permanent
Location:
Chennai, Tamil Nadu, India
Work mode:
Hybrid
Published on:
10 August 2026
What they need
- Review the work performed by AR Analyst team and document any quality issues.
- Review call quality issues on various parameters such as conversational skills, claims resolution, and voice quality.
- Participate in developing process documentation.
- Provide feedback and work with the training team to provide remedial training.
- Always be at the forefront of ethical behavior and never be a bystander.
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