Senior Executive - SCM

Job Summary

We are looking for a Senior Executive SCM (Marketplace) to manage end-to-end marketplace order fulfilment and supply chain operations. The role will be responsible for managing marketplace orders, inventory availability, warehouse coordination, dispatch, SLA/TAT adherence, returns, RTO/NDR and coordination with marketplace and logistics partners.

The candidate should have hands-on experience in Amazon, Flipkart, Myntra, Nykaa or other marketplace platforms and should be comfortable working closely with Warehouse, E-commerce, Logistics, Customer Service and Finance teams.

Key Responsibilities

• Manage end-to-end Marketplace Order Fulfilment from order receipt to dispatch.
• Handle marketplace orders across Amazon, Flipkart, Myntra, Nykaa and other online marketplaces.
• Monitor daily marketplace orders and ensure timely processing as per defined SLA / TAT.
• Coordinate with Warehouse / Fulfilment Centre for picking, packing, invoicing and dispatch.
• Monitor marketplace order processing, dispatch, cancellation and pending orders.
• Ensure marketplace orders are dispatched within the required SLA to avoid SLA breaches / penalties.
• Coordinate with marketplace teams and logistics partners for order and dispatch-related issues.
• Monitor inventory availability across marketplace channels and warehouse locations.
• Coordinate with inventory and warehouse teams for stock allocation and replenishment.
• Manage RTO, NDR, customer returns, cancellations and reverse logistics.
• Track marketplace order status and ensure accurate system updates.
• Identify reasons for order cancellations, delayed dispatches, RTO and NDR and drive corrective actions.
• Prepare and maintain daily / weekly Marketplace SCM MIS.
• Track key metrics such as Order Fulfilment %, Dispatch TAT, SLA Compliance, Fill Rate, Cancellation %, RTO %, NDR %, Returns and OTIF.
• Coordinate with Customer Service for marketplace order-related complaints and escalations.
• Support smooth fulfilment during sale events, promotions and peak order volumes.
• Coordinate with Finance for invoice, credit/debit note and marketplace reconciliation wherever required.
• Work with internal teams to improve order fulfilment efficiency, inventory accuracy and marketplace performance.
• Follow defined SOPs and SCM processes and identify opportunities for process improvement.

Candidate Profile

• 36 years of relevant experience in Marketplace Operations / E-commerce SCM / Order Fulfilment / Supply Chain.
• Hands-on experience in Marketplace Order Management and Fulfilment.
• Experience working with Amazon, Flipkart, Myntra, Nykaa or similar marketplaces.
• Strong understanding of warehouse-to-marketplace order fulfilment processes.
• Good knowledge of RTO, NDR, returns, cancellations and reverse logistics.
• Strong Excel / MIS and analytical skills.
• Good communication and stakeholder management skills.
• Candidates from E-commerce, D2C, FMCG, Beauty & Personal Care, Fashion, Retail or Consumer Brands will be preferred