Senior Executive, System Support

Summary:

The Senior Executive, System Support is responsible for supporting and managing business systems to ensure stability, reliability, and effective support for daily operations. The role works closely with business users, IT teams, and vendors to analyze processes, identify system improvement opportunities, support digital transformation initiatives, and enhance overall business efficiency.
Job Description:

• Support and manage internal business systems, including GDS, ERP, PowerSuite, tour operation systems, and online booking platforms.
• Act as the primary point of contact for internal business systems, providing support, coordination, and continuous improvement initiatives.
• Monitor system performance, troubleshoot issues, and coordinate with IT teams/vendors for resolution.
• Analyse business processes across departments and identify opportunities for system enhancements, automation, and process improvements to improve operational efficiency.
• Support digital transformation initiatives, system upgrades, integrations, and implementation of new technologies.
• Evaluate new business applications based on business needs, cost effectiveness, scalability, and usability.
• Support technology-related projects from planning through implementation and post-implementation stages, including project coordination, documentation, and reporting.
• Coordinate with business users, IT teams, and external vendors to monitor project progress and ensure successful delivery within agreed timelines.
• Act as a liaison between business users, IT teams, and vendors to ensure effective communication and system adoption.
• Participate in organizational initiatives and assigned action plans across departments to support business objectives.

Job Requirements:

• Bachelor’s Degree / Diploma in Information Technology, Business Information Systems, Computer Science, or related fields.
• Minimum 5-8 years of experience in business systems support, system analysis, digital transformation, or related roles.
• Strong understanding of business processes, system integration, and application support.
• Experience supporting business applications such as ERP, GDS, booking systems, or workflow solutions will be an added advantage.
• Strong analytical, problem-solving, and troubleshooting skills.
• Good project coordination skills with the ability to manage multiple tasks and priorities.
• Excellent communication and stakeholder management skills to work effectively with business users, IT teams, and external vendors.
• Proactive, detail-oriented, and able to identify opportunities for process improvement and system optimization.
• Ability to manage multiple priorities and deliver solutions within timelines.