Senior Executive/Assistant Manager - Internet Sales

Role & responsibilities:

• Calling customers who place an inquiry for a watch on the website or any other online platforms including social media handles and ensuring a healthy lead to sales conversion ratio.
• Managing leads and organized reporting on leads and deliverables.
• Ability to achieve the budgeted sales targets or brand focus targets.
• Interacting with customers telephonically & at store. Converting them into successful sales.
• Ability to maintain relationships with clients by providing support, information, and guidance; researching, recommending and selling new/ alternative/ organization focused products.
• Ability to build and sustain a symbiotic relationship with the staff at the stores on a pan India level.
• Aptitude to understand the product (aesthetics and technicality) - brands, watches along with an ability to understand customer preferences, industry trends, stock keeping etc.
• Ability to adapt to changing requirements within the department from time to time.
• Ensure end to end coordination of the lead management cycle including providing after sales service support to customer if need be and troubleshooting his concerns.
• Ensure premium level of calls and client satisfaction in all interactions.

Preferred candidate profile:

• Excellent communication and interpersonal skills
• Basic knowledge of MS Office
• Good hold on converting leads into sales
• Delivering impeccable customer service
• Good knowledge of Internet & lead management.
• Result oriented, ownership & team spirit
• Ability to withstand target pressures

Benefits:

• Attractive incentive scheme