Senior Executive/Assistant Manager - Solution & Onsite Support

Company Name: BRACNet Limited

Location: Dhaka

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202672322

• Install, configure, and maintain client network solutions, including internet connectivity, routers, switches, LAN/Wi-Fi, and enterprise network setups at onsite locations.
• Troubleshoot and resolve client-side, last-mile, and device-related connectivity issues, ensuring minimal downtime and adherence to SLA commitments.
• Handle service provisioning, new client onboarding, network expansion, migration, and upgrade activities in coordination with internal teams.
• Work closely with NOC, Transmission, Core Network, Presales, and other technical teams to diagnose and resolve complex technical issues and escalations.
• Conduct site surveys, feasibility checks, and technical assessments, and provide recommendations for new deployments, upgrades, and network improvements.
• Lead onsite implementation activities and ensure projects are completed within the agreed timeline, technical standards, and quality requirements.
• Monitor the performance and stability of client networks and identify potential issues through regular checks and preventive maintenance.
• Maintain accurate technical documentation, including service reports, site visit logs, configuration details, network diagrams, and client feedback.
• Ensure proper installation standards, safety compliance, and quality of service delivery during onsite operations.
• Provide professional and timely communication to clients, ensuring customer satisfaction and effective relationship management.
• Coordinate with vendors, contractors, and relevant stakeholders for equipment installation, maintenance, and troubleshooting activities when required.
• Provide technical guidance and support to junior team members and assist in resolving escalated onsite issues.
• Prepare regular operational reports, issue summaries, and service updates for management and relevant stakeholders.
• Escalate critical issues proactively and follow through until resolution, ensuring proper communication and transparency with all stakeholders.
• Identify recurring technical issues and recommend corrective or preventive actions to improve network reliability and service quality.

Requirements

• Experience: 4-8 years
• Education: bachelor of science (b.sc.)
• Skills: computer network operations, network engineering, it support, cisco networking, onsite coordination, technical services, network administration, technical troubleshooting, it service delivery

Last Date of Application: 01 November 2026