Senior Experience Expert

Company Overview

Core Bank is a high-performing, tech-forward community bank serving Omaha and Kansas City. Guided by our vision to be high-performing, solutions-based, and tech-forward, we combine trusted relationships with modern tools to deliver smarter, faster, and more personalized banking. Our culture—what we call our Recipe for Awesome—makes Core Bank more than a place to work or bank; it’s a place where people grow, solutions thrive, and together we build better. If you want to help us build something remarkable, then we'd love to get to know you. To learn more about what makes us - us, explore www.corebankcareers.com.

Senior Universal Banker

Core Bank is a community bank built on relationships, not transactions — and we are looking for a Senior Universal Banker to be a driving force behind the experience our Omaha customers count on. This is a role for someone who has moved past the basics: you work independently, you hear what a customer needs before they finish the sentence, and you know when to solve it yourself and when to bring in an expert. If you live for the moment a customer walks away thinking “that was easy,” this is your seat.

What you’ll do

No two days look the same. You will move fluidly between client engagement, operational execution, and business development, always with the customer at the center.

Build and deepen client relationships

• Deliver a consistent, high-touch experienceacross all transaction types — from routine servicing to relationship-deepening conversations.
• Open, close, and maintainpersonal and business accounts and products accurately and efficiently.
• Be a reliable point of contactfor timely follow-up, issue resolution, and continuity of service, advancing next steps and confirming outcomes on your own.

Grow relationships through needs-based selling

• Use structured discoveryto uncover stated and unstated needs, then align the right deposit, lending, digital, and service solutions.
• Present optionstied to what matters to the customer, explain the pros and considerations, and close straightforward opportunities.
• Recognize referral opportunitiesand coordinate warm handoffs to our mortgage, treasury, commercial banking, and wealth partners when a need exceeds retail scope.
• Support deposit and loan growththrough proactive outreach, relationship expansion, and consistent follow-up that leads to repeat visits and referrals.

Own service recovery and problem resolution

• Independently resolve most service failuresend to end. Find the root cause and offer solutions based on the customer’s needs.
• Follow upto confirm resolution and restore trust; escalate high-risk or high-value concerns appropriately, with complete documentation.

Keep operations sound and compliant

• Process teller transactionsaccurately and efficiently.
• **Support daily banking center operations,**including new accounts, account servicing, teller activity, and lending support.
• Apply regulatory and compliance requirementsacross varied scenarios; identify and stop potential compliance risks and document decisions accurately, without prompting.

Lift up the team

• Provide as-neededguidance, knowledge-sharing, and coverage to colleagues.
• Model Core Bank’sservice non-negotiables and reinforce best practices through consistent execution and follow-through.

You are a proficient, reliable performer who does not need a playbook for every situation. You are curious about people, calm under pressure, and driven to get to “yes” the right way.

• Two or more years of retail banking experiencewith exposure to complex client relationships and real operational responsibility.
• A track record of building trust and growing relationshipsthrough consultative, needs-based conversations.
• Comfortable acrosscore banking systems, teller platforms, digital service tools, and Microsoft Office, and quick to adopt what comes next.
• Strong judgmentto know when to close an opportunity yourself and when to bring in a subject-matter expert or business-line partner.
• Self-motivatedwith accountability, follow-through, and the discretion to protect confidential information.
• High school diploma or equivalent required(Associate’s or Bachelor’s degree preferred).

Core Bank is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.