Senior Expert GES SBS Customer Quality

Job Title: Senior Expert GES SBS Customer Quality

Location: Hyderabad, India

Job Summary

We are hiring a Senior Expert, GES SBS to act as a key Quality Assurance partner for customers and internal stakeholders, ensuring excellence in customer quality support, complaint management, and quality-related inquiries within the food and ingredients industry. This role offers the opportunity to work closely with global customers, cross-functional teams, and quality leaders while driving continuous improvement in customer service and quality processes.

Responsibilities

• Serve as the primary quality contact for customers and internal business partners.
• Respond to customer quality requests, questionnaires, statements, issues, and inquiries accurately and on time.
• Build and maintain strong customer QA relationships while supporting global and regional key account programs.
• Manage and support complaint handling processes to ensure customer satisfaction and resolution.
• Drive continuous improvement initiatives for customer service, quality processes, and documentation.
• Collaborate with Sales, Marketing, Product Management, Regulatory Affairs, and other functions to support new products, services, and quality-related projects.

You bring

• Bachelor's or master's degree in food technology, Microbiology, Chemistry, or a related scientific field.
• Minimum 5 years of Quality Assurance experience within the food manufacturing or food ingredients industry.
• Strong knowledge of Food Hygiene standards, HACCP, quality systems, and ISO certifications.
• Proficiency in tools such as Excel, Power BI, CRM systems, Outlook, and PowerPoint.
• Experience managing customer-facing quality assurance activities and customer quality relationships.
• Excellent English communication skills with the ability to interact effectively across all organizational levels; Spanish language skills are an added advantage.