Senior Export Coordinator (Freight Forwarding)

FREIGHT FORWARDING EXPERT? YOUR NEXT CAREER MOVE STARTS HERE!

Join a growing logistics team, work with global partners, and thrive in a rewarding AU dayshift role in BGC.

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Awesome perks await in #WeAreTGT: BGC!

• Health & Wellbeing: Additional HMO (with dependent & pre-existing coverage), dental support, life insurance
• **Rewards & Recognition:**24 PTOs (with conversion), annual appraisals, awards, referral programs, company events
• **Growth & Perks:**Free daily meals & treats, career development, certifications, employee savings program, vibrant office culture
• **Vibrant City Location:**Work in BGC, Taguig (Day Shift!)

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Ideal Candidate Profile

What You'll Bring (Experience)

• At least 5 years of experience in Freight Forwarding, Logistics, or International Shipping
• Hands-on experience handling more on Export but with Import Shipments (Sea Freight and/or Air Freight)
• Experience using Freight Forwarding Systems, preferably Expedient
• Strong knowledge of shipping documentation, shipment tracking, and freight forwarding processes
• Excellent customer service and stakeholder management skills
• Strong English communication skills, both written and verbal
• Proficient in Microsoft Office, particularly Excel and Word
• Strong problem-solving, analytical, and organizational skills
• Ability to manage multiple tasks and priorities in a fast-paced environment
• Able to work independently while collaborating effectively with internal and external stakeholders
• Willing to work fully onsite in BGC on an AU Dayshift schedule

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Your Impact Starts Here

Customer Service & Operational Support

• Prioritize daily operational tasks based on shipment requirements and business priorities.
• Follow up with overseas agents, carriers, suppliers, customers, and internal teams to obtain outstanding information and documentation.
• Escalate shipment delays, documentation issues, and operational risks promptly.
• Maintain professional, accurate, and timely communication with internal and external stakeholders.

Operational Support

• Support the end-to-end processing of export and import shipments in accordance with company SOPs.
• Update shipment records including bookings, milestones, cargo details, vessel schedules, routing information, and delivery requirements.
• Assist with shipment documentation, pre-alert processing, customs-related documentation, and operational data entry.
• Maintain accurate customer master data and operational records.
• Ensure all tasks are completed in accordance with approved procedures, client requirements, and regulatory obligations.
• Identify operational discrepancies, incomplete information, and process issues, and escalate them appropriately.
• Contribute to continuous improvement by maintaining high standards of data accuracy, documentation quality, and operational compliance.

Administrative Support

• Register new shipment orders and maintain accurate shipment records in the system.
• Ensure all shipment information, customer records, and documentation are complete, accurate, and up to date.
• Upload, organize, and maintain operational documents in line with company procedures.
• Update shipment milestones, status updates, and customer-facing notes to ensure timely and accurate information is provided.
• Monitor workflow, follow-up activities, and pending tasks to ensure service levels are met.
• Coordinate operational email communications and maintain accurate records of customer and supplier correspondence.

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ABOUT US @ TGT GLOBAL

As a Great Place to Work® certified company with top ratings given by our teams, we make sure our people enjoy more than just a job.

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Make the most of our 100% virtual recruitment. Apply today!