Senior Facilities Engineer

About the role

This role involves designing, configuring, and maintaining network infrastructures and IT systems to ensure optimal performance, connectivity, and security. You will be responsible for ensuring data security by implementing firewalls, antivirus software, and other security measures to prevent unauthorised access, managing and troubleshooting server environments, cloud platforms, and network systems to ensure maximum uptime, and providing technical IT support to staff and resolving IT-related issues quickly and efficiently.

Key responsibilities

• Monitor and maintain IT infrastructure, including server uptime, network speed, and security protocols
• Install and set up new computer systems, servers, workstations, applications, and other equipment based on company needs
• Respond to user-reported technical issues and resolve problems related to hardware, software, or network connectivity
• Perform regular diagnostics and troubleshooting to identify and fix system errors or inefficiencies
• Ensure regular backup and recovery of critical business data, setting up disaster recovery protocols when necessary
• Implement software updates, patches, and security fixes to protect systems from vulnerabilities
• Assist in migrating IT infrastructure to cloud platforms or integrating new systems into the organisation
• Maintain detailed records of network configurations, incidents, and maintenance schedules
• Keep up with industry trends and technological advancements to recommend improvements and updates to the organisation's systems
• Monitor network performance and resolve any connectivity or network issues that arise

About you

• Bachelor's degree in computer science, Information Technology, Engineering, or a related field
• 3-5 years of experience in IT support, system/network administration, or a similar role
• Strong understanding of IT systems, networks, hardware, and software
• Experience with network management tools, server administration, and cloud platforms
• Knowledge of networking protocols, such as TCP/IP, DNS, HTTP, etc.
• Familiarity with firewalls, VPNs, and other security systems
• Proficiency in operating systems (Windows, Linux, Mac OS), networking protocols, and system monitoring tools
• Solid knowledge of cybersecurity practices and tools
• Experience with cloud computing platforms like AWS, Google Cloud, or Microsoft Azure
• Excellent problem-solving and communication skills to interact effectively with non-technical teams and end users