Senior Facilities Manager (Central)

As a CBRE Senior Facilities Manager, you will manage a team responsible for providing overseeing building operations and maintenance for a facility, campus, or portfolio of small to medium sized buildings.

This job is a part of the Facilities Management functional area which focuses on all aspects of the operations of a set of assets, providing support to the Client regarding all operational matters.

What You’ll Do

Operation & Maintenance:

• Ensure the efficient operations of all facility systems and services by overseeing day-to-day activities.
• Plan and ensure regular site inspections are conducted to identify maintenance issues, safety hazards, and areas requiring attention.
• Oversee preventive maintenance programs and project management works, and ensure they are executed effectively.
• Manage both planned and reactive maintenance activities, minimising disruption to building operations.
• Ensure prompt response to facility-related emergencies and issues
• Oversee the maintenance of proper records for facility activities to ensure compliance and audit readiness.
• Develop strategies for facility improvements, energy efficiency, and sustainability initiatives, ensuring alignment with the organization’s goals.

Vendor & Contract Management

• Manage relationships and performance with subcontractors or Corporation’s appointed subcontractors.
• Ensure all contracted services meet agreed the service expectations as outlined in the Contract.
• Conduct regular reviews of subcontractor performance, providing feedback to ensure continuous improvement.
• Manage subcontractor resource planning, ensuring adequate staffing and capability to meet operational needs.

Financial Management & Reporting

• Monitor and manage facility-related expenditures, ensuring alignment with the approved budget and glide path.
• Identify and propose cost-saving opportunities for discussion with the Authority.
• Oversee the preparation of reports for various reporting platforms (e.g., monthly meetings, six-monthly management meetings, or ad-hoc meetings).

Stakeholder Relations and Communications

• Serve as the primary point of contact for facility-related matters.
• Establish and maintain effective communication channels with stakeholders, ensuring that concerns and queries are addressed promptly.
• Provide regular updates to the Authority on facility performance and issues.
• Coordinate and ensure timely building occupant engagement sessions as required by the Corporation.

Compliance & Safety

• Ensure daily operations comply and adhere with all relevant statutory regulations relating to health, safety, and environmental regulations.
• Oversee the implementation of safety protocols and emergency procedures.
• Manage safety inspections and audits, ensuring compliance with all safety regulations.

Team Leadership & Development

• Provide leadership, guidance, and support to the FMC team, ensuring team alignment with contract requirements.
• Assign tasks and responsibilities, ensuring appropriate staffing levels to meet service requirements.
• Oversee the FMC core and support team’s training and development plan.
• Ensure coordination among the core team, support team, and HQ team to meet the contractual obligations.
• Regularly review resource deployment and planning to ensure optimal staffing and efficiency.

Strategic Planning & Continuous Improvement

• Identify opportunities for process improvements and efficiency gains in daily operations.
• Propose and implement solutions to enhance cost efficiency, productivity and sustainability.
• Collect and analyse feedback from stakeholders, tenants, and internal teams to identify areas for improvement.
• Conduct breakdown analysis on operational issues, identifying root causes and implementing corrective actions to prevent recurrence.
• Analyse facility performance metrics, propose improvements, and track the effectiveness of implemented changes.

Incident & Emergency Management

• Oversee incident reporting and ensure timely updates during incident management.
• Coordinate with vendors, stakeholders, and relevant authorities to manage incidents and ensure resolution in line with the Corporation’s agreed workflows

What You’ll Need

To perform this job successfully, an individual must be able to perform each of the essential duties satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum Degree in Built Environment / Facilities Management / Engineering or relevant discipline.
• At least 5 years of relevant working experience with a proven management / supervisory background.
• Preferably with CFME Tier 2 accreditation
• A strong team player with proven people management skills; demonstrates high professional integrity by maintaining an objective, neutral, and collaborative approach to all workplace interactions and decision-making
• Basic financial knowledge.
• Strong knowledge of M&E systems and general building maintenance.
• A collaborative leader with strong people management skills; demonstrates integrity by remaining impartial and focused on operational outcomes in all team and client interactions.
• Strong computer literacy with proficiency in Microsoft Office (e.g Excel / Powerpoint / Word)
• Strong client focus with a passion for delivering excellent customer service with strong attention to details.
• Results-oriented with strong attention to detail and accuracy.
• Excellent time management and organisational skills, with the ability to manage multiple priorities
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.