Senior Facilities Manager, Facilities Manager

About the Role

A multi-disciplinary Facilities Management role responsible for the delivery of contracted services within our clients.

The Facilities Manager will be responsible for delivering exceptional client service, contract delivery, management of hard and soft services, financial management, and acting as an ambassador of the IFM PARTNER team on site.

Key Responsibilities

Day-to-day site management including site functionality, escalation management, asset management, planning and client satisfaction.

Manage Building Management Systems and Preventative Planned Maintenance programmes.

Maintain operation and maintenance manuals, warranties, asset and lifecycle registers.

Ensure compliance with IFM PARTNER and client policies, statutory requirements and SOPs.

Manage budgets, purchase orders, invoices, service charges, rent, insurance and local taxes as applicable.

Ensure service requests are delivered within agreed KPIs and SLAs.

Manage facilities vendors delivering hard and soft services.

Oversee housekeeping, cleanliness audits and cleaning vendor performance.

Respond to facilities projects, fit-outs and crisis management activities.

Champion workplace experience, wellbeing, collaboration and employee engagement.

Lead employee experience reviews and service improvement initiatives.

Build effective relationships with clients, landlords, partners and vendors.

Communicate risks and operational issues to client management teams.

Provide leadership, direction and mentoring to site teams and vendors.

Conduct risk assessments and ensure H&S compliance documentation is maintained.

Lead site-level energy management and sustainability initiatives.

Manage facilities team objectives, performance and development where applicable.

Occasional travel may be required.

Desired Candidate Profile

7+ years of IFM experience including 3-5 years of direct Facilities Management experience.

Experience managing combined hard and soft services.

Experience using CMMS and maintenance management systems.

Experience managing teams and people.

Knowledge of sustainability, energy management systems, building regulations, H&S and statutory compliance.

Project management experience is desirable.

Ability to meet deadlines and solve problems in a collaborative, service-focused manner.

Awareness of industry trends and best practices in facilities management.

Strong communication skills and proactive approach.

Commitment to continuous improvement and operational excellence.

Proficiency in Microsoft Office applications and technology tools.

Adaptability to changing priorities and projects.

English and local language proficiency required.