Senior F&B Guest Host

Are you a hospitality professional with a passion for luxury service and creating unforgettable guest experiences? We are seeking a dynamic Senior Food and Beverage Guest Host to join Canterbury’s only Two Michelin Keyed property.

In this pivotal role, you will be the face of our well-travelled guest's food & beverage experience. You will seamlessly blend exceptional food and beverage service, ensuring our front-of house team consistently delivers world-class service that exceeds expectations. If you thrive in a premium environment and have a hawk-eye for detail, we want to hear from you.

Key Responsibilities

Guest Hosting & Experience

• Welcome and host guests throughout their stay, offering personalized recommendations, property introductions, and directions.
• Coordinate guest movements smoothly with wider lodge operations.

Food & Beverage Excellence

• Coordinate, set up, and deliver premium meal and beverage services (including breakfast, lunch, dinner, picnics, and events) to Relais & Chateaux standards.
• Select wine and beverage pairings in coordination with our culinary team.
• Demonstrate strong technical skills, including tableside wine service, crafting cocktails to recipe, and efficient plate clearing.
• Maintain pristine service areas and manage the sourcing, purchasing, and restocking of FOH supplies.

Leadership & Operations

• Assist in leading, directing, and motivating the FOH team during daily service and special functions.
• Train new staff to ensure in-house service delivery remains consistently flawless.
• Assist with recruitment, interviewing, and crafting staff rosters aligned with business needs.
• Step in to assist other departments when needed, including light housekeeping or guest laundry tasks, to ensure a seamless lodge operation.

What We Are Looking For

Qualifications & Experience:

• Duty Manager’s Certificate (an advantage but not essential)
• General beverage knowledge is highly desirable; certifications in bartending, wine/spirits, or barista training are a distinct advantage.
• A strong understanding of New Zealand labour practices and regulations.
• Proficiency with Microsoft Office365 (Word, Excel).

Skills & Attributes:

• The Essentials: A confident, professional demeanour with a positive approach to change and a willingness to both learn and teach.
• Under Pressure: The ability to work independently, think on your feet, and problem-solve in a high-pressure environment.
• Commercial Savvy: Strong business acumen, salesmanship, and an analytical mindset.
• Communication: Exceptional scan ability and clarity in communication, whether face-to-face, over the phone, or in writing.

Why Join Us?

This is an incredible opportunity to develop your leadership career within a luxury hospitality setting. We offer a collaborative environment where initiative is rewarded, and your professional growth is supported.