Senior Field Service Engineer

At Tosca, we're transforming the global supply chain through innovative, sustainable reusable packaging solutions. As we continue to grow across Europe, we're looking for an experienced Senior Field Service Engineer to support field engineering operations across the UK, Ireland, and Central Europe, ensuring the highest levels of equipment reliability, safety, and service excellence.

Your mission

As Senior Field Service Engineer, you will provide day-to-day support to our Field Service Engineering department, driving equipment uptime, operational consistency, and engineering performance across multiple sites. You will play a critical role in ensuring fast response to breakdowns, maintaining engineering standards, and supporting the continued scalability of our EMEA operations.

What you will be doing

Drive Equipment Reliability & Maintenance Excellence

• Oversee reactive and preventive maintenance activities
• Ensure rapid response and resolution of critical equipment failures
• Monitor and improve equipment uptime, MTTR, and service efficiency
• Support business continuity through reliable engineering execution

Manage Escalations & Incident Resolution

• Lead structured downtime escalation processes
• Provide clear visibility and follow-up on major equipment breakdowns
• Drive root cause analysis and corrective actions for recurring issues

Ensure Engineering Standards & Compliance

• Maintain compliance with Health & Safety regulations, company SOPs, and engineering best practices
• Standardize engineering execution across EMEA sites
• Promote a strong safety-first culture

Drive Continuous Improvement

• Identify opportunities to reduce repeat failures and improve maintenance processes
• Partner with Project & Automation Engineering teams on equipment upgrades, standardization initiatives, and design improvements
• Support data-driven decision making to enhance operational performance

Collaborate with Key Stakeholders

• Act as the engineering interface between Operations, Engineering Leadership, suppliers, and contractors
• Communicate equipment status, risks, priorities, and ongoing issues effectively across the business

What makes you a strong fit

• Engineering qualification in Mechanical, Electrical, Mechatronics, or a related field
• 3-5+ years of engineering experience within industrial, manufacturing, automation, logistics, or complex operational environments
• Strong technical expertise in industrial equipment maintenance, automation systems, conveyors, wash systems, and fault-finding
• Proven experience in preventive and reactive maintenance management
• Strong understanding of root cause analysis and continuous improvement methodologies
• Excellent planning, prioritization, and organizational skills
• Ability to remain calm and make decisions in fast-paced operational environments
• Strong communication skills with experience interacting with senior stakeholders
• Fluent English required; additional European languages are an advantage
• Willingness to travel across EMEA as required

Why Tosca

• Join a purpose-driven company helping build a more sustainable supply chain
• Be part of an international engineering organization supporting critical operations across Europe
• Work in a business that values innovation, ownership, collaboration, and continuous improvement
• Influence operational excellence and engineering strategy during a period of growth

Compensation & Benefits

• Competitive salary depending on experience
• Annual Bonus: 10%
• Company Van
• Pension Plan
• Medical Coverage

About us

At Tosca, we believe the future of supply chains is reusable. Through our innovative pooling solutions, we help some of the world's leading retailers, growers, and manufacturers reduce waste, eliminate single-use packaging, and create more sustainable operations.

With operations across North America and Europe, Tosca combines sustainability, technology, and operational excellence to deliver better outcomes for our customers and the planet.

Interested?

We'd love to hear from professionals who are passionate about engineering & operational excellence. Apply today and help us shape the future of sustainable supply chains.

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