Senior Field Service Technician

Overview:

The Field Service Technician III performs advanced level activities on emergency lighting inverters installed at customer locations while representing the company in a professional manner as required by performing the following duties.

Essential Duties & Responsibilities:

· Follows safety practices and protocols per NFPA 70E at all times

· Travels to customer locations in a company vehicle to perform service activities

· Performs maintenance to ensure compliance to product specifications

· Installs or replaces batteries in inverter systems

· Performs system start up and commissioning

· Troubleshoots and repairs advanced level issues

· Performs advanced modifications on inverters

· Provides service on obsolete equipment

· Performs replacements of inverters when required

· Works early morning, nights or weekends that may include overnight stays in a hotel whenever customer schedules require it

· Provides professional, courteous and excellent customer service

· Completes necessary job documentation per department procedures

· Provides guidance to Field Service Technicians during their work assignments to develop skills

· Follows work schedules made by service coordinators

· Uses company issued tools, equipment and software to perform work

· Provides training to customer representatives when required

· Documents any warranty issues and if possible, makes recommendations to avoid issues in the future.

· Provides technical support and troubleshooting to 3rd party technicians, in-house technicians, and customers as required.

Requirements:

Education / Experience

· Associate degree (A. A.) or equivalent from two-year college or technical school; or two years technical training related experience or equivalent combination of education and experience plus

· 5+ years of experience as a field service technician.

Work Location: Plano, TX 75024