senior fleet excellence manager

Job highlights

• . Should have a bike and be willing to travel within the city
• . Completes tasks independently with minimal follow-ups . Should be available to work on Weekends
• . Should know local geographical area knowledge and should be able to converse in local languages .
• . Must have customer service skills and be able to maintain a consistent,high level of service

Roles and Responsibilities:-

• Managing a team of 500-850 Delivery Executives ( DE) in a zone(s) directly on a daily basis DE efficiency assigned at an individual level.
• Coach DEs via field training at an individual level for better delivery experience.
• Conduct regular field audits for better compliance among DEs
• Manage and control voluntary attrition and control absconders by conducting regular engagement activities.
• Address DE level issues/grievances by escalating to relevant teams like governance, ROC etc.
• Mitigate Strikes with minimal ground disruption.
• Conduct huddles weekly including GTM of new products/launches
• Provide ground intelligence on cost , speed and new launches.
• Drive reactivations and attritions through calling and engagement with DEs
• Drive Referral by engaging with existing DE s and influencing them to refer more DEs.

Desired Skills:-

• Prior experience in fleet management is preferable.
• Should have a bike and be willing to travel within the city.
• Completes tasks independently with minimal follow-ups
• Should be available to work on Weekends.
• Knowledge of supervisory techniques to manage, motivate and train blue collared workers.
• Should know local geographical area knowledge and should be able to converse in local languages
• The candidate should have an entrepreneurial attitude / should be a go-getter
• Must have attention to detail and critically think through to resolve problems.
• Must have customer service skills and be able to maintain a consistent, high level of service.