Senior Forward Deployed AI Engineer

• You independently lead the most complex AI deployments Smartsheet undertakes
• You own the full engagement lifecycle from technical discovery through production deployment through solutions org handoff
• You architect multi-agent solutions, design client-personalized MCP resource packs, and build the Deployment Kits that transform how 200+ solutions consultants and partners operate
• You mentor junior FDEs, drive the intelligence loop, and present field findings at weekly Applied AI strategy sessions. You are building a function, not filling a role
• Lead complex, multi-system AI deployments end-to-end — scoping, architecting, building, validating, and managing the customer relationship throughout the full engagement lifecycle, applying sustained analytical thinking and independent judgement at each stage
• Own the AI workshop programme for your pod, customising modules per customer, leading technical sessions, translating outputs into production requirements, and continuously evolving content from field learning — this requires careful planning, prioritisation, and the ability to manage multiple concurrent workstreams
• Architect multi-agent solutions, selecting the right coordination pattern for each customer’s workflow characteristics and compliance requirements, drawing on deep expertise in system design and enterprise-scale AI services
• Design client-specific and industry-specific MCP resource packs that serve personalised intelligence from the server so every connected AI surface grows smarter for that customer automatically, handling sensitive customer data and documentation with strict confidentiality and accuracy
• Own Deployment Kit quality for your pod, ensuring every kit is documented to a standard that a solutions consultant with no engineering background can follow independently — if it is not clear enough to hand off, it is not finished
• Lead Solutions Enablement Sprints, transferring AI deployment patterns to solutions consultants and partners through structured training materials and certification criteria, drawing on strong interpersonal and communication skills to make complex technical concepts accessible across varied audiences
• Drive the intelligence loop: author strategic memos, present field findings weekly, contribute Agent Bricks and Skills, and file RFCs for platform improvements — this requires clear written and verbal communication and the ability to synthesise field observations into actionable insight for senior stakeholders
• Mentor junior Field Deployment Engineers on customer engagements, code reviews, and Deployment Kit quality, fostering a collaborative team environment where knowledge is shared and people grow in their technical ownership and confidence
• Collaborate with solutions consultants and partners across the organisation, managing relationships with both technical and non-technical stakeholders including security reviewers and senior customer leadership such as CIOs
• Navigate the cognitive complexity of simultaneously managing multiple enterprise customer engagements, each with distinct technical architectures, compliance requirements, and stakeholder dynamics, maintaining rigorous attention to detail under pressure
• Work with ambiguity and resilience in a fast-moving field where AI tooling, frameworks, and customer expectations are evolving rapidly, sustaining high-quality output while managing the psychosocial demands of high-stakes enterprise deployments
• Work within Smartsheet’s platforms, tools, and infrastructure including cloud environments, AI services, agent frameworks, and internal deployment tooling, taking responsibility for the quality and reliability of the systems and assets you build and maintain
• Travel domestically and internationally approximately 25–50% of the time to support customer engagements, workshops, and field sessions
• Perform standard computer and keyboard use in a remote working environment, with extended screen use consistent with a sedentary, office-based role conducted from a home or co-working setting

Benefits

• Lucrative Employee Stock Purchase Program (15% discount)
• 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
• Monthly stipend to support your work and productivity
• Flexible Time Away Program, plus Incidental Sick Leave
• Up to 24 weeks of Parental Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks, including a counseling membership, primary care membership, local retail discounts, and your own personal Smartsheet account
• US employees receive 12 paid holidays per year
• US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
• Teleworking options from any registered location (role specific)
• HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
• Equity - Restricted Stock Units (RSUs) with all offers
• Monthly contributions toward your pension
• Mployer-paid Private Medical and Dental, additional cost for family members- Deep production LLM experience spanning multi-agent orchestration, MCP and tool-use patterns, RAG optimisation, evaluation frameworks, and agent deployment at scale
• A proven track record leading complex enterprise technical engagements, including managing customer relationships, navigating security reviews, and delivering production systems that organisations depend on — this may be evidenced through equivalent industry experience as well as formal qualifications
• Fluency in English, both written and spoken, required for all technical and customer-facing communication
• A consistent track record of leaving teams in a stronger position — ensuring the people around this role understand what was built, why it works, and how to own it without ongoing dependency
• System architecture expertise across enterprise systems, cloud infrastructure, and AI services, with the ability to communicate architectural decisions clearly to both a CIO and a junior engineer
• Demonstrated ability to create reusable technical assets that others use in production — the ability to think in platforms rather than individual projects is essential to this role
• Eligibility to work in Germany on an ongoing basis
• A BS or MS in Computer Science, a related field, or equivalent industry experience that demonstrates the same depth of knowledge and problem-solving capability
• Strong written and verbal communication skills evidenced through architecture documents, runbooks, strategic memos, and training materials; Deployment Kits produced in this role serve as a direct portfolio of that communication quality
• 6–10+ years of production software engineering experience, including at least 3 years deploying AI and ML systems to production, with deep expertise in Python and strong proficiency in TypeScript and JavaScript — demonstrating the depth of technical knowledge and educational foundation expected at principal level
• No direct financial budget ownership is expected in this role, though the person will operate with an awareness of customer investment scale and the business impact of deployment outcomes
• A technical founder background, or hands-on experience with Databricks, AWS Bedrock, or Temporal
• Experience founding or scaling a Field Deployment Engineering or solutions engineering function
• Deep domain knowledge in healthcare, financial services, or government
• Contributions to agent frameworks such as Strands SDK, LangChain, or open-source MCP servers
• Proficiency in German or French is an advantage for regional customer engagement
• Familiarity with AI governance, ethics, and regulatory requirements including GDPR and the EU and UK AI Acts