Senior Front Office Executive

Key Performance Indicators (KPIs)

• Appointment Management: Ensure accurate scheduling, optimal appointment utilization, and minimal scheduling errors.
• Patient Waiting Time: Minimize patient waiting time and proactively communicate any delays.
• No-Show & Cancellation Management: Follow up promptly with patients regarding missed or cancelled appointments and facilitate rescheduling.
• Billing Accuracy: Ensure accurate billing, invoicing, payment collection, and receipt generation.
• Outstanding Payment Recovery: Monitor pending payments and conduct timely, professional follow-ups.
• Patient Satisfaction: Maintain a positive patient experience and address concerns professionally.
• Communication Response Time: Respond promptly and professionally to patient calls, WhatsApp messages, emails, and other enquiries.
• Patient Records: Ensure all patient information, registration details, forms, and records are accurate, complete, and updated.
• Front Office Management: Maintain a clean, organized, welcoming, and professional reception area at all times.
• Maintain punctuality, professional grooming, and appropriate workplace conduct.
• Maintain strict confidentiality of patient information and medical records.
• Follow all clinic SOPs, policies, protocols, and management instructions.
• Do not provide clinical advice, diagnosis, or treatment recommendations unless appropriately qualified and specifically authorized.
• Communicate with patients, clinicians, and colleagues in a polite, respectful, professional, and empathetic manner.
• Demonstrate ownership, accountability, and responsibility for assigned duties.
• Maintain a patient-first approach in all interactions.
• Escalate patient complaints, emergencies, or clinical concerns to the appropriate senior/clinical staff promptly.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person