Senior Front Office Executive

• Welcome and greet guests professionally and provide courteous service throughout their stay.
• Handle guest check-in and check-out procedures efficiently.
• Manage room reservations, room allocations, extensions, cancellations, and modifications.
• Operate Hotel IDS Software for reservations, guest registration, room status, billing, and other front office activities.
• Maintain accurate guest records and update all required information in the system.
• Handle guest requests, queries, complaints, and service-related issues professionally and promptly.
• Coordinate with Housekeeping, F&B, Maintenance, Reservations, and other departments to ensure smooth guest services.
• Prepare guest bills, collect payments, and handle cash/card/online payment transactions accurately.
• Monitor and follow up on outstanding guest payments and billing issues.
• Assist with corporate and group bookings, including rooming lists and billing requirements.
• Maintain proper records of room occupancy, guest movements, payments, and daily transactions.
• Prepare and maintain front office reports, shift reports, and other required documentation.
• Ensure proper handover of all pending matters between shifts.
• Follow hotel policies, SOPs, safety standards, and guest-service procedures.
• Maintain a professional appearance and positive attitude at all times.
• Identify opportunities to improve guest satisfaction and service quality.

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Food provided

Work Location: In person