Senior Fulfillment Operations Analyst

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.

At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

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Position Overview The Senior Fulfillment Operation Analyst (Outbound) supports the execution of outbound operations at HKDC, ensuring timely and accurate order fulfillment across multiple markets. This role focuses on operational execution, coordination with 3PL partners, and resolving daily outbound issues. The position also supports continuous improvement initiatives by leveraging data, systems, and process enhancements to maintain high service levels in a fast-paced environment.

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• Support daily outbound operations and coordinate with 3PL partners for timely dispatch
• Execute order prioritization based on business and market requirements
• Handle outbound exceptions (e.g., discrepancies, delays, system issues) and escalate when needed
• Coordinate with transportation teams to ensure timely pickup and delivery
• Support HK Pool Point operations and carton refurbishment processes
• Collaborate with Planning, Customer Service, and commercial teams for smooth execution
• Prepare outbound reports and track performance metrics
• Monitor KPIs and assist in driving improvements in lead time and accuracy
• Identify process gaps and support workflow optimization
• Ensure compliance with operational procedures
• Support system enhancements and WMS improvements
• Liaise with IT on system issues and enhancement requests
• Assist in using BI tools for performance tracking
• Support automation and process improvement projects

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• Bachelor’s degree in Supply Chain, Logistics, Business Administration, or related field
• 3–5 years of experience in outbound logistics or fulfillment operations
• Knowledge of WMS, inventory management, and outbound processes
• Strong problem-solving and operational execution skills
• Ability to manage multiple tasks and work cross-functionally
• Good communication and stakeholder coordination skills
• Detail-oriented with strong execution focus
• Proficient in MS Office and basic data analysis
• Good command of written and spoken English and Chinese