Senior Full Stack Engineer (Conversation Intelligence)

• The QM & Coaching Team at Cresta is vital for our post-call intelligence products
• Our core mission is to utilize Large Language Models (LLMs) and advanced AI techniques to transform conversations into actionable intelligence, streamlining the process of agent performance review and coaching
• We build systems that deeply analyze agent behaviors, delivering structured insights into their performance and pinpointing critical areas for improvement
• Through AI-powered exploration and interactive workflows, our work empowers organizations to leverage data-driven decisions and enhance the overall customer experience
• As a Senior Fullstack Engineer, you’ll play a key role in building and scaling the no-code platform that powers Cresta’s processing capabilities
• This platform empowers non-technical users to configure conversation workflows, apply automation without writing code
• You will work across the stack—from building intuitive UIs to robust backend services—enabling customers to unlock value from conversations quickly and flexibly
• You’ll partner with designers, product managers and AI/ML teams to turn complex requirements into delightful and performant product experiences
• You’ll also help shape the future of our no-code architecture, ensuring it scales with our product and customer base
• Design, develop, and maintain end-to-end features for Cresta’s no-code processing platform
• Build intuitive UI components and visual editors for configuring conversation logic and workflows
• Architect and implement backend services and APIs to power a dynamic no-code interface
• Work closely with ML engineers to expose conversation intelligence in an accessible and configurable way
• Develop data models and storage layers using Postgres, ClickHouse, and Elasticsearch
• Identify areas for performance improvements and scalability in both frontend and backend systems
• Ensure reliability, security, and maintainability across the full technology stack
• Participate in design discussions, code reviews, and continuous integration processes

Benefits

• Weekly lunch & learn
• Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
• Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us- Backend expertise in Python, Go, or similar languages; experience with RESTful APIs and microservices architecture
• Experience building platforms or tools for non-technical users, especially in AI/ML, automation, or workflow spaces
• Strong foundation in database systems and data modeling; hands-on experience with Postgres, ClickHouse, or Elasticsearch is a plus
• Proven experience as a Fullstack Engineer, with strong frontend and backend contributions to no-code or low-code platforms
• Strong collaboration and communication skills—able to work effectively across product, design, and engineering teams
• Deep understanding of modern frontend technologies (React, TypeScript, etc.) and design patterns for building complex UIs
• Passion for building systems that simplify complex problems and empower users
• Familiarity with managing state, execution logic, or visual programming paradigms is a bonus