Senior Functional Analyst / Business Analyst

📍 Lisbon, Portugal | Hybrid Model

⏳ Full-Time

About The Opportunity We are looking for a Senior Functional Analyst / Business Analyst to join a high-impact digital transformation project within the public sector. This role requires a strong analytical mindset, excellent stakeholder management skills, and the ability to translate business needs into clear functional and technical specifications.

Key Responsibilities

• Gather, analyze, and document functional and non-functional requirements;
• Work closely with business stakeholders to understand processes and identify improvement opportunities;
• Translate business requirements into detailed functional specifications and technical documentation;
• Model and optimize business processes using BPMN and UML;
• Support decision-making through structured analysis and documentation;
• Collaborate with development, architecture, and testing teams throughout the project lifecycle;
• Define, execute, and support functional and user acceptance testing (UAT);
• Contribute to system integration initiatives involving REST and SOAP APIs;
• Ensure compliance with data governance, privacy, and regulatory requirements, including GDPR.

Mandatory Requirements

• Bachelor's degree in Information Systems, Computer Science, Information Systems Management, or a related field;

• Alternatively, a minimum of 5 years of proven experience in Functional and Systems Analysis;

• Minimum of 5 years of experience as a Functional Analyst, Business Analyst, or similar role;

• Certification in ITIL Foundation, CBAP, or an equivalent certification;

• Solid experience in requirements elicitation, analysis, and documentation;

• Hands-on experience with BPMN and UML process modeling;

• Experience working with REST and SOAP integrations;

• Experience producing functional specifications and business analysis documentation;

• Proven involvement in testing, validation, and acceptance processes.

Nice to Have

• Experience with CRM and ERP platforms;
• Familiarity with Salesforce;
• Experience with the Microsoft 365 ecosystem and Power Platform;
• Knowledge of BPM and Lean methodologies;
• Experience working on public sector projects;
• Understanding of Open Data initiatives and GDPR compliance.

Soft Skills

• Strong analytical and problem-solving skills;
• Excellent communication and stakeholder management abilities;
• Ability to bridge the gap between business and technical teams;
• Proactive mindset and attention to detail;
• Strong organizational skills and ability to manage multiple priorities.

What can you expect from us? Mind-blowing workplace culture. You will be integrated in a professional, dynamic and collaborative team.

100% Remote opportunities We want you to have the flexibility to work where you feel most comfortable and productive.

International Career

• You can expect professional growth and to be connect with the world.
• We are represented in Portugal, Belgium, Luxembourg, and Denmark.
• And with projects in many other countries: Netherlands, Luxembourg, Singapore and in the United States of America (and a lot more is coming…)

Extra Benefits & Perks If you wish to work with us and you are outside European Union (good news…) we are a Tech Visa Company, We will help!

As a plus, we provide Health and Life Insurance.