Senior Functional Consultant - Dynamics 365 CE

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. 
 
DXC's Practice for Microsoft helps enterprise and mid-market organisations to digitally transform their business and move to the cloud with cost-effective, rapid projects that offer lower risk and are delivered in a faster time to market using Microsoft applications.

We currently have an opportunity for an experienced Senior Functional Consultants in the Dynamics 365 CE space to join our team. 

Role

• Provide senior-level functional support across Dynamics 365 CE environments.
• Investigate, troubleshoot and resolve complex functional issues across D365 CE.
• Work directly with clients to understand issues, provide advice and communicate solutions clearly.
• Configure and enhance D365 CE, including tables/entities, forms, views, business rules, workflows and security.
• Analyse business requirements and translate them into practical Dynamics 365 solutions.
• Work closely with technical consultants and developers where issues involve integrations, custom development or more complex technical changes.
• Manage support requests through to resolution, ensuring quality and timely outcomes.
• Identify opportunities for continuous improvement, optimisation and automation within existing D365 environments.
• Support testing, releases, documentation and knowledge transfer.
• Provide guidance and mentoring to other consultants where required.
• Contribute to solution design and broader client engagements when opportunities arise.

Experience

• Strong hands-on experience with Microsoft Dynamics 365 CE / CRM.
• Experience working in a support, managed services or live environment.
• Strong functional knowledge across areas such as Sales, Customer Service and/or other D365 CE applications.
• Experience configuring Dynamics 365 rather than purely gathering requirements or managing delivery.
• Good understanding of Dataverse and the Power Platform, particularly Power Automate and Power Apps.
• Experience working alongside developers and technical teams on integrations and customisations.
• Strong problem-solving and analytical skills.
• Excellent client-facing communication skills and the ability to explain complex issues simply.
• Experience producing functional documentation and working through testing and release processes.
• The confidence to operate at a senior level and act as a trusted advisor to customers