Senior Functional Support Consultant

Vistex is a global enterprise software and services company that helps businesses take control of their mission-critical processes. With a multitude of programs covering pricing, trade, royalties and incentives, it can be complicated to see where all the money is flowing, let alone how much difference it makes to the topline and the bottom line. With Vistex, business stakeholders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar spent or earned is really driving growth, and not just additional costs. The world’s leading enterprises across a spectrum of industries rely on Vistex every day to propel their businesses.

As a Senior Functional Support Consultant, you will provide support for Vistex customers utilizing Vistex Post-Production Program. You will be providing L2 and L3 level support for Vistex Applications. Shall bring functional and technical expertise in analyzing and resolving production issues backed with proper root cause analysis. Shall also take up additional change requests as and when they are raised by customer, participate in roll outs, testing cycles, training and cut over activities as needed.

Responsibilities:

• Post-production consulting.
• Maintenance of existing configuration and code.
• Technical troubleshooting.
• Application enhancements/Implement Change Requests.
• Quality assurance testing.
• Maintain customer relations by setting up status calls.
• Assist in resolution of integration testing defects of critical & high priorities.
• Document changes and enhancements.
• Develop accurate documentation that complies with customer and company standards.
• Executing test scenarios and test scripts after thorough understanding of different business processes.
• Should be very good at documentation.
• Proficiency in Excel, MS Word, and MS PowerPoint is a must
• Extremely comfortable in a fast-paced environment that requires excellent time-management and the ability to multi-task and prioritize effectively
• Exceptional communication and interpersonal skills.

About Vistex:

The Vistex platform helps businesses finally get control of all their different promotions, rebates, SPAs, discounts, and other incentives. With so many programs across so many partner relationships, it can be impossible to see where all the money is going, let alone how much difference it’s actually making to revenue. With Vistex, business leaders can see the numbers, see what really works, and see what to do next – so they can make sure every dollar they spend really is driving more growth, not just more costs. It’s why global enterprises ranging from Coca-Cola to Sony to Grainger rely on Vistex every day. Vistex | Now it all adds up.™