Senior Gateway Agent

C.H. Robinson is seeking a Gateway Agent to join our global forwarding division. In this role, you will be responsible for executing all size or types of consolidations. They are a role model of knowledge, experience, hard work ethic, supporter of business goals and objectives with excellent customer service skills and professionalism.

At C.H. Robinson, we believe that in-person collaboration is key to driving innovation and achieving success. In this role, you will work on-site with your peers five days a week, fostering creativity and producing impactful results through face-to-face interactions. Experience the full benefits of teamwork and immediate collaboration in a vibrant and engaging workplace.

Responsibilities:

The duties and responsibilities of this position consist of, but are not limited to, the following:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo
• Initiate, prepare, process and assemble all required documentation for air, LCL or FCL shipments
• Ensure documentation is accurately processed, distributed and released to the carrier, customers and agents in a timely manner
• Apply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externally
• Execute/Coordinate tasks and mentor others on how to execute the consolidations to meet all SOP requirements
• Create, maintain, and update shipments in Navisphere, ensuring accurate data
• Coordinate and problem-solve on complex consolidations
• Coach and train others
• Ensure a high-level of data integrity within the shipments

Facilitate Relationships:

• Communicate clearly, timely, and effectively with CHR offices, Agents, and Outside Vendors
• Act as a key contact and subject matter expert
• Promote a positive working relationship for all team members
• Act as a resource and expert to the department, branch, and network on consolidation requirements & process initiatives
• Monitor consolidation trends and its impact to our processes and operations

Other Activities:

• Ensure SOPs are maintained and adhered to
• Make recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenue
• Other duties or responsibilities as assigned according to the team and/or country specific requirements

Required Qualifications:

Required:

• High school diploma or GED
• Minimum 3-5 years of Global Forwarding industry experience
• Advanced proficiency in Microsoft Office Suite of programs

Preferred Qualifications:

Preferred:

• Associate’s or bachelor’s degree from an accredited college or university
• Knowledge or coursework in Supply Chain, Logistics, or International Business
• Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change daily
• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs
• High level of attention to detail
• Ability to work in a fast-paced and deadline-driven office environment
• Proactive, ambitious, hardworking, and analytical mindset
• Values a diverse and inclusive work environment

Equal Opportunity

C.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Benefits

• EPF contribution 15%
• Group Health Insurance 
• Flexible Benefit (Dental treatment or Optical purchase) 
• Birthday Leave