Senior Genesys & API Integration Developer

A little about this gig:

Our client, a large financial services organization, is seeking a qualified Senior Genesys & API Integration Developer to support next-generation Contact Center and Agentic AI capabilities. In this role, you'll work across Genesys Cloud, APIs, middleware, telephony, and AI integrations to build secure and scalable customer servicing experiences for a large financial services environment.

• Design and configure Genesys Cloud call flows, IVR experiences, routing and escalation logic, voice bot integrations, and telephony workflows.
• Develop REST APIs, middleware services, and event-driven integrations supporting customer profiles, authentication, accounts, cards, transactions, and other servicing capabilities.
• Integrate Agentic AI platforms with enterprise systems to support customer authentication, card servicing, transaction review, disputes, fraud servicing, and customer profile retrieval.
• Support production releases, troubleshooting, monitoring, incident response, and root cause analysis while partnering with architects, business teams, operations, and third-party vendors.

The ideal candidate:

• 5+ years of software development experience, including 3+ years of Genesys Cloud development.
• Strong experience developing REST APIs and integration services using technologies such as REST, JSON, and OAuth.
• Hands-on experience with C#, .NET, Java, Node.js, and/or Azure Integration Services.
• Knowledge of SIP, telephony, Contact Center technologies, and Genesys Cloud call flows.
• Experience with CI/CD pipelines, DevOps practices, production deployments, and application support.
• Strong understanding of secure API integrations, service orchestration, and handling regulated or customer data.
• Experience with AI integrations or LLM-based platforms is preferred, particularly within customer service or Contact Center environments.

Reasons to love it:

• Work on next-generation Contact Center technology and Agentic AI capabilities.
• Build integrations that directly improve customer self-service and servicing experiences.
• Collaborate with architects, business teams, operations, and innovative AI technology partners.
• Have a direct impact on scalable, secure, and resilient customer-facing technology within a large financial services environment.