Senior Group Manager

🚨 NOW HIRING: SENIOR GROUP MANAGER 🚨

📍 Location: Quezon City

🏢 Work Arrangement: Full-time | On-site

We are looking for an experienced Senior Group Manager to lead multiple teams and operational units while ensuring excellent service delivery, operational performance, and client satisfaction.

🔹 KEY RESPONSIBILITIES:

• Lead multiple teams, Team Leaders, and operational units

• Monitor SLAs, KPIs, quality, and productivity

• Drive process improvements and operational excellence

• Manage client and internal stakeholder relationships

• Review operational reports and performance metrics

• Oversee resources and budget allocation

• Handle escalations and resolve operational issues

• Coach and develop Team Leaders and team members

• Implement best practices and governance standards

• Support talent development and succession planning

• Promote a high-performance and inclusive culture

• Support strategic decisions and consistent service delivery

🔹 QUALIFICATIONS:

✔️ Must have solid BPO industry experience

✔️ Must have experience handling insurance accounts

✔️ Insurance account experience must be recent — preferably within the last 1–3 years

✔️ Proven experience managing multiple teams or operational units

✔️ Strong background in operations management, people leadership, and client management

✔️ Experience managing SLAs, KPIs, quality, productivity, and performance metrics

✔️ Willing to work on-site in Quezon City

📩 Interested? Send us your updated CV via DM or apply now!

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