Senior Growth Executive

About The Role As a Senior Growth Executive , you’ll play a key role in driving revenue growth, expanding PayMongo’s market presence, and building strong, commercially valuable relationships with merchant partners.

Working closely with the Growth Manager and the broader Commercial team, you’ll combine new business development, strategic account management, and merchant growth — identifying opportunities, developing solutions around merchant needs, closing business, and expanding relationships over time.

This role is suited to an experienced client-facing commercial professional who is comfortable owning relationships with senior stakeholders and navigating a complex solutions environment.

What You’ll Do Develop & Win New Business

• Identify new business opportunities by understanding industry trends, competitive activity, and developments in the market.
• Build and manage a healthy sales pipeline.
• Develop strategies to progress opportunities and accelerate sales cycles.
• Create compelling pitches, presentations, and proposals based on the specific needs and pain points of prospective merchants.
• Work with the Commercial team and senior leaders to develop sales strategies aligned with PayMongo’s business objectives and market opportunities.
• Deliver against agreed sales and revenue targets.

Build Strong Merchant Relationships

• Build trusted relationships with merchant partners and prospective clients.
• Understand each merchant’s business, objectives, challenges, and priorities.
• Serve as a key point of contact for merchants within your assigned portfolio.
• Conduct regular check-ins and business reviews to understand performance and client satisfaction.
• Coordinate with relevant teams to address merchant questions and issues and help provide a seamless customer experience.
• Engage confidently with senior stakeholders on the merchant side.

Grow & Expand Existing Accounts Your responsibility doesn’t end when a merchant signs with PayMongo. You’ll also look for opportunities to increase the commercial value of existing relationships .

You’ll

• Identify opportunities for upselling and cross-selling.
• Develop strategic account plans for key merchants.
• Establish clear objectives, actions, and timelines for account growth.
• Identify additional merchant needs that PayMongo may be able to address.
• Continuously look for opportunities to generate incremental revenue from existing accounts.
• Gather merchant feedback that can help inform product, service, or business development improvements.

Develop Industry & Sector Expertise You’ll develop a strong understanding of the business models, commercial dynamics, and needs of the industries or sectors you support.

This means going beyond knowing PayMongo’s products. You should be able to understand how your merchants make money, what problems they are trying to solve, and where PayMongo can create meaningful business value .

Maintain Strong Commercial Discipline

• Keep pipeline, account, and opportunity information accurate and current.
• Track progress against sales and account objectives.
• Maintain clear documentation of merchant discussions, opportunities, and next steps.
• Use tools such as HubSpot, spreadsheets, and internal collaboration platforms to keep work organized and visible.
• Manage multiple merchants, opportunities, and stakeholders effectively in a fast-moving environment.

What We’re Looking For We’re looking for an experienced commercial professional who combines sales capability, relationship management, strategic thinking, and strong execution .

You Should Bring

• At least 5 years of client-facing, sales, account management, business development, or comparable experience .
• Demonstrated ability to build and maintain strong client relationships.
• Confidence working with and managing senior stakeholders.
• Experience developing sales opportunities and managing a pipeline toward revenue targets.
• Strong communication and presentation skills.
• Ability to understand customer needs and translate them into relevant commercial solutions.
• Strong documentation, tracking, and organizational discipline.
• Comfort working with tools such as Excel/Google Sheets, CRM platforms such as HubSpot, and collaboration tools.
• Ability to manage several opportunities, accounts, and stakeholders simultaneously.
• Comfort operating in a fast-paced, high-pressure environment.

Nice to Have Experience or knowledge in the following would be particularly helpful:

• Fintech or payments
• Payment processes and merchant acquiring
• Financial services
• Complex B2B or solution selling
• Strategic account management
• Merchant relationship management
• Account expansion, upselling, and cross-selling
• HubSpot or a comparable CRM platform
• Experience developing expertise within specific industries or customer verticals

The source profile specifically calls for a good understanding of payment processes or a similarly complex domain .

What Success Looks Like Success in this role means consistently turning strong merchant relationships and commercial opportunities into measurable revenue growth .

You’ll Be Successful When You Are Able To

• Build and progress a healthy pipeline of qualified opportunities.
• Meet or exceed your sales targets.
• Move opportunities through the sales cycle effectively.
• Develop trusted relationships with key merchant stakeholders.
• Grow existing accounts through relevant upsell and cross-sell opportunities.
• Build thoughtful strategic plans for important accounts.
• Develop strong expertise in the industries and merchant segments you support.
• Bring merchant and market insights back into PayMongo to help identify opportunities for product, service, and business improvement.

Team & Reporting You’ll work closely with the Growth Manager , other members of the Commercial team, and senior management in developing and executing sales strategies.

The role involves significant interaction with merchant partners and prospective clients, including senior stakeholders, while coordinating internally to support merchant needs and commercial opportunities.