Senior Head Account

Senior Account Manager Role & Responsibilities

Role Overview

We are looking for an experienced and result-oriented Senior Account Manager to manage key client accounts, build strong business relationships, and drive revenue growth. The candidate will be responsible for understanding client requirements, ensuring successful delivery of services, identifying business opportunities, and coordinating with internal teams to achieve client satisfaction and business objectives.

Key Responsibilities

• Manage and maintain strong, long-term relationships with key clients and business accounts.
• Act as the primary point of contact for assigned clients and understand their business requirements.
• Handle client communication, meetings, presentations, negotiations, and regular follow-ups.
• Identify opportunities for upselling, cross-selling, renewals, and business expansion within existing accounts.
• Develop and execute account management strategies to achieve revenue and growth targets.
• Prepare and share proposals, quotations, commercial offers, and account-related documents.
• Coordinate with sales, operations, marketing, finance, and other internal teams to ensure smooth service delivery.
• Monitor account performance, client requirements, deliverables, timelines, and commitments.
• Address client concerns and resolve issues promptly while maintaining a high level of customer satisfaction.
• Track sales pipelines, revenue, collections, renewals, and overall account performance.
• Maintain accurate records of client interactions, opportunities, follow-ups, and activities in the CRM.
• Conduct regular account reviews and provide clients with performance updates and business insights.
• Negotiate commercial terms and ensure timely closure of deals in line with company policies.
• Prepare regular reports on account status, revenue, sales performance, and business opportunities for management.
• Stay updated on market trends, competitor activities, and industry developments to identify new opportunities.
• Achieve assigned sales, revenue, retention, and client satisfaction targets.
• Support the team in developing strategies to improve client retention and overall business growth.
• Ensure professional representation of the company in all client interactions and business engagements.

Key Skills & Competencies

• Strong client relationship and account management skills
• Excellent communication and negotiation abilities
• Sales and business development acumen
• Strong follow-up and relationship-building skills
• Problem-solving and decision-making ability
• Good presentation and interpersonal skills
• Ability to manage multiple accounts and priorities
• Strong analytical and reporting skills
• Proficiency in CRM and MS Office tools
• Target-oriented and commercially driven approach