Senior Housing Support Practitioner

Location: Liverpool: L6 and L17, must have a full driving licence and access to own car, as travel will be required across sites.

Salary: £32,000 per annum

Hours: 09:00 – 17:00 Monday to Friday with flexibility to work outside these

hours – if required to meet the needs of the service.

Job Type: Permanent

Shortlisting: 3rd November

Interview: 10th November

Why this role would be great for you

We are seeking a compassionate, motivated, and experienced Senior Housing Support Practitioner to join our step-down services in the community. This is an exciting opportunity for someone who is passionate about supporting people to achieve greater independence and is confident using their initiative when working independently. Our mental health services provide residents with a move-on opportunity, supporting them as they transition towards independent living within the community.

The successful applicant will manage a large caseload and provide person-centred support focused on resettlement, community engagement, wellbeing, and tenancy sustainment. You will work closely with residents to help them develop the skills, confidence, and independence required to successfully move on from the service.

The role will also involve responsibility for the day-to-day management of the building, including health and safety, safeguarding, and maintaining a safe and welcoming environment for residents.

As the role will involve lone working, the successful applicant will need to be confident working independently, managing their own workload, making appropriate decisions, and responding effectively to situations as they arise. A visible presence at Nightingale House (L20) will also be an important part of the role.

What your week may look like

The Senior Housing Support Practitioner will be skilled in supporting residents with resettlement, managing expectations, whilst building positive therapeutic relationships.

The post holder will also ensure the health and safety of the buildings we manage. This includes weekly fire checks, reporting any maintenance concerns, amongst other tasks.

Although the support worker will work in the community, they will be part of the Nightingale Leadership Team. This will include attending team meetings, alongside reflective practice at the service, and may be expected to facilitate supervision sessions for support practitioners in line with service needs.

Some of the expectations of the role include:

• Managing time effectively to support our outreach residents.
• Ability to use initiative and think outside the box
• Ensuring each person will receive personalised support considering their identified risks and personal needs
• Engaging with professionals and other providers to provide a safe space to complete support sessions.
• Providing a safe, welcoming environment with excellent standards and an ethos of service delivery that encourages all service users to engage with support on offer
• To respond to emergency referrals and/or situations.

It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

What We Can Offer You

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development.

The skills we are looking for

EXPERIENCE

• Experience working with individuals with a history of mental health, homelessness, and substance misuse.
• Ability to demonstrate leadership skills in practice
• Experience of Adult Safeguarding
• Experience of partnership working
• Experience of creative support planning and goal setting
• Experience of formulating risk assessments
• Experience of resettling individuals into independent accommodation
• Experience of working with multi-agencies
• Experience managing maintenance concerns and reporting issues

KNOWLEDGE

• A working knowledge of providing support
• A working knowledge of mental health diagnosis’
• A clear understanding of complex needs support issues such as mental health, homelessness, substance misuse and offending
• Knowledge of safeguarding protocols
• Excellent communication, engagement and interpersonal skills
• Excellent administration skills

EMPATHY and RESPECT

• SHREK values, Strength, Humility, Respect, Empathy and Kindness
• Energetic, dynamic and self-motivated

COMMITMENT

• Committed to improving the lives of people with complex needs
• Committed to own personal development

ORGANISATION

• Creative and dynamic approach with the ability to “think outside of the box” when providing solutions
• Energetic, highly motivated with a reputation of being held in high regard by peers
• Excellent interpersonal/ communication skills
• Excellent negotiation/ mediation skills
• Committed to own career development

COMPUTER LITERACY

• Computer literate, competent in working with Microsoft word, outlook, windows

What is a nice to have

• Experience of working within a psychologically informed environment (PIE)
• Experience of Trauma Informed Care and of working in a therapeutic environment
• Experience of Management and Leadership
• Knowledge and understanding of the mental health act

Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.

How To Apply

download the application form and email the completed version to [email protected]

Closing Date: 23 Oct 2026