Senior HR Executive

Key Responsibilities 主要职责

Compensation & Benefits 薪酬福利

• Manage monthly payroll calculation, disbursement to ensure accuracy, timeliness, and full compliance.
• 负责月度薪资核算、发放，确保操作准确、及时且合规。
• Administer social insurances, housing fund, supplementary benefits, and liaise with external vendors (e.g. Fesco) to guarantee compliant contributions and services.
• 管理社会保险、公积金及补充福利，并与外部服务商（如外服Fesco）对接，确保合规缴纳与服务达标。
• Participate in annual compensation surveys, analyze market data, and benchmark against industry practices to provide recommendations for salary structure review and annual increment, maintaining the competitiveness and appropriateness of Lane Crawford’s rewards package.
• 参与年度薪酬调研，分析市场数据并进行行业对标，为薪资架构调整与年度调薪提供建议，确保连卡佛的薪酬福利具备竞争力和合理性。
• Design, review and manage variable pay programs (e.g., sales commission, incentive plans, special reward schemes) in alignment with business objectives, job nature, and compensation philosophy. Ensure internal equity, external competitiveness, and effective incentive drive within the approved budget.
• 根据业务目标、岗位性质及薪酬理念，设计、审视并管理浮动工资方案（如销售提成、激励奖金计划，专项奖励等），在预算范围内确保内部公平性、外部竞争力和激励有效性。
• Continuously monitor the effectiveness of variable pay plans, making data-driven adjustment recommendations when necessary.

持续追踪浮动薪酬方案的有效性，并在必要时提出基于数据的调整建议。

• Assist in establishing and monitoring annual manpower and staff cost budgets; track actuals against budget, highlighting variances and providing insights especially on variable pay cost control.
• 协助建立并监控年度人力与人员成本预算，跟踪实际支出与预算差异，特别就浮动薪酬成本控制提供分析与预警。
• Manage and optimize employee benefits programs to enhance overall employee experience within budget.
• 管理并优化员工福利项目，在预算范围内提升员工体验。
• Ensure all C&B practices, including variable pay schemes, comply with legal, statutory and internal policy requirements.
• 确保所有薪酬福利操作（含浮动工资方案）符合法律法规及公司政策要求。

HR Operations运营支持

• Prepare HR reports and analytics accurately and on time, including headcount, turnover, productivity and staff cost analysis, providing insights for decision-making.
• 准确及时地制作人力资源报表和分析（如人头数、离职率、人力成本分析等），为管理决策提供数据洞察。
• Prompt update and ensure HR system data integrity and ensure up-to-date personal and employment records are maintained accurately and timely.
• 及时更新并确保HR系统中人员数据的完整性，确保个人及雇佣记录得到准确、及时的维护。
• Assist to address HR issues such as employee disputes, disciplinary cases, and coordinate with Fesco to meet statutory requirements.
• 协助处理员工纠纷、纪律处分等人力资源问题，并协同外服确保满足法定要求。
• Manage and coordinate expatriate employee work permits, residence permits, and related visa processes; support local employees with household registration (hukou) and points-based settlement applications, ensuring compliance with immigration and local government regulations..
• 协调并办理外籍员工的工作许可、居留许可及签证相关事宜；为本地员工提供落户及积分办理支持，确保符合出入境及地方政府规定。
• Assist in the application and administration of special working hour systems, ensuring adherence to government approval procedures and internal policy requirements; support the execution of other employment-related administrative processes as required.
• 协助处理特殊工时制度（如综合计算工时制、不定时工作制）的申请与管理，确保符合政府审批流程和内部政策要求；根据需求支持其他用工相关行政流程的执行。
• Promote positive employee relations through ongoing coaching, effective communication, and timely intervention.
• 通过持续的辅导和有效沟通，推动积极的员工关系。
• Identify opportunities to leverage technology to enhance efficiency and accuracy in data management and work processes.
• 主动识别利用技术手段的机会，不断提升数据管理和工作流程的效率与准确性。
• To undertake any other duties / special assignments as directed by the Human Resources Manager

完成人力资源经理安排的其他工作和任务

Company Culture and Values企业文化与价值

• To fully engage and live by the Lane Crawford Vision, Passion, Learning, Collaboration (PLC) Values, and deliver our Customer Service Promise at all times

充分实践连卡佛愿景，热情，学习，协作的价值观以及领袖守则，并时刻传递客户服务承诺

• To build collaborative working relationships with your colleagues to ensure the achievement of the Company Business Plan, your department and individual objectives

与同事建立协作关系确保达成公司业务计划，部门及个人目标

• To reinforce Lane Crawford Heritage, Brand DNA and culture - through storytelling and sharing successes at every opportunity

强化连卡佛传承，品牌基因及文化-通过抓住每个机会分享故事及成功经验

Qualifications任职要求

• Bachelor’s degree in Human Resources, Business Administration or related field.
• 本科及以上学历，人力资源管理、工商管理或相关专业。
• 3-5 years of solid HR experience, covering both hands-on C&B operations and HRBP / operations support; direct experience in variable pay design, sales incentive plan management or performance bonus scheme implementation is a strong advantage. Retail or luxury retail background is highly preferred.
• 3-5 年扎实的人力资源经验，包含薪酬福利实操与 HR 业务伙伴 / 运营支持经验；有浮动工资设计、销售激励方案管理或绩效奖金方案实施经验者优先考虑。零售或奢侈品行业背景尤佳。
• Well-versed in local labor law, individual income tax regulations, and social insurance policies; experience in coordinating with Fesco or similar third-party HR service providers is a plus.
• 熟悉本地劳动法、个税法规及社保政策；有与 Fesco 或类似第三方人力资源服务商对接经验者优先。
• Proficient in HRIS and MS Office, with strong Excel and data analysis capabilities.
• 熟练使用 HRIS 及办公软件，具备较强的 Excel 数据处理和分析能力。
• Excellent interpersonal and communication skills with a service-oriented mindset, capable of dealing effectively with managers at all levels.
• 优秀的人际沟通能力与服务意识，能与各级管理人员有效协作。
• Detail-oriented, accountable, and able to drive tasks to completion in a multi-tasking, fast-paced environment.
• 注重细节、责任心强，能够在多任务、快节奏的环境中有效推动工作落实。
• Good command of both written and spoken English is required.
• 良好的英语书面及口语能力。