Senior HR Executive

Position: Senior HR Executive
Industry: Hotel / Hospitality
Experience: 5 to 8 Years
Department: Human Resources
Employment Type: Full-Time
Location: Kochadai - Madurai
Reporting To: HR Manager / HR Head

Role Overview

We are looking for an experienced and dynamic Senior HR Executive with 5 to 8 years of HR experience in the hotel/hospitality industry. The ideal candidate should have strong hands-on experience in end-to-end HR Operations, employee engagement, recruitment, statutory compliance, payroll coordination, performance management, and employee relations.

The candidate should be comfortable working in a fast-paced hotel environment and managing HR requirements across multiple departments and employee levels.

Key Responsibilities

1. End-to-End HR Operations

• Manage day-to-day HR operations for the hotel.
• Maintain and update employee records, personnel files, HR databases, and documentation.
• Handle employee lifecycle processes including joining, onboarding, transfers, promotions, confirmations, and exit formalities.
• Ensure smooth implementation of HR policies, procedures, and processes.
• Coordinate with department heads for manpower planning and HR requirements.

2. Recruitment & Staffing

• Handle end-to-end recruitment for operational and support functions.
• Understand manpower requirements from various hotel departments and close positions within agreed timelines.
• Source candidates through job portals, referrals, consultants, and other channels.
• Conduct initial screening, coordinate interviews, and manage the selection process.
• Ensure proper documentation and smooth joining of selected candidates.

3. Payroll & Attendance

• Coordinate monthly payroll processing with the payroll/accounts team.
• Manage attendance, leave, shift schedules, overtime, and related HR inputs.
• Verify payroll inputs and resolve employee queries related to salary, deductions, leave, and attendance.
• Maintain accurate employee and payroll-related records.

4. Statutory Compliance

• Ensure compliance with applicable labour laws and statutory requirements.
• Coordinate and maintain records related to PF, ESI, PT, LWF, gratuity, bonus, minimum wages, and other applicable compliances.
• Support internal/external audits and statutory inspections.
• Ensure timely submission of required statutory documents and returns.

5. Employee Relations & Engagement

• Act as a point of contact for employee queries and HR-related concerns.
• Handle employee grievances and support conflict resolution.
• Conduct employee engagement activities and initiatives to improve employee experience.
• Maintain healthy employee relations across hotel departments.
• Conduct exit interviews and analyze employee feedback and attrition trends.

6. Performance Management

• Coordinate the performance appraisal and review process.
• Track probation confirmations and employee performance-related documentation.
• Support department heads in implementing performance management processes.
• Maintain appropriate performance records.

7. Learning & Development

• Identify training requirements in coordination with department heads.
• Coordinate employee training, induction, and development programs.
• Maintain training records and support evaluation of training effectiveness.

8. HR MIS & Reporting

• Prepare regular HR reports and MIS covering:
  Headcount

• Attrition

• Recruitment status

• Attendance & absenteeism

• Leave

• Overtime

• Payroll inputs

• Employee movements

• Training

• Provide HR analytics and reports to the HR Head/Management as required.

Required Skills & Competencies

• Strong knowledge of end-to-end HR Operations.
• Hands-on experience in the hotel/hospitality industry.
• Good understanding of labour laws and statutory compliance.
• Strong recruitment and manpower planning skills.
• Good knowledge of payroll, attendance, leave, and HRIS systems.
• Strong employee relations and grievance-handling skills.
• Excellent communication and interpersonal skills.
• Good coordination and stakeholder-management abilities.
• Strong MS Office/Excel and HRMS skills.
• Ability to work independently in a fast-paced hospitality environment.

Education & Experience

Education:

• MBA/PGDM/MA in Human Resources or equivalent qualification preferred.

Experience:

• 5 to 8 years of relevant HR experience, preferably within the hotel/hospitality industry.
• Candidates should have substantial hands-on exposure to end-to-end HR Operations.
• Experience handling HR operations for a hotel/resort with multiple departments will be an advantage.

Preferred Candidate Profile

• Experience in Hotels, Resorts, Hospitality Groups, or related service industries.
• Exposure to handling employees across Front Office, Housekeeping, F&B, Kitchen, Engineering, Security, Sales & Marketing, and Administration.
• Strong operational HR orientation with the ability to work closely with department heads and frontline employees.
• Should be approachable, proactive, organized, and capable of handling multiple HR priorities.

Key Performance Indicators (KPIs)

• Timely closure of manpower requirements.
• Employee retention and attrition management.
• Accuracy and timeliness of payroll inputs.
• Statutory compliance.
• Employee engagement and grievance resolution.
• HR documentation and record accuracy.
• Timely completion of onboarding, confirmations, and exit processes.
• HR MIS accuracy and timely reporting.