Senior HR Executive

About the role

We are looking for a hands-on Senior HR Executive to manage HR operations for our offline retail team across Malaysia. This role covers recruitment, payroll, employee relations and the full employee lifecycle, working closely with line managers and regional HQ.

Key responsibilities

• Manage end-to-end recruitment for retail and office positions, including job postings, candidate sourcing, screening, interview coordination and offer preparation.
• Partner with line managers and Talent Acquisition on manpower needs, recruitment priorities and hiring progress.
• Manage onboarding, probation reviews, confirmation, employee transfers and offboarding.
• Maintain accurate employee records, employment documents and HR system data.
• Monitor attendance, leave, overtime and employee movements for monthly payroll processing.
• Manage monthly payroll and ensure accurate and timely submission of statutory contributions, including EPF, SOCSO and EIS.
• Handle employee enquiries on payroll, benefits, leave and HR policies.
• Provide guidance to line managers on employee performance, attendance, conduct and disciplinary matters.
• Handle employee relations cases and prepare warning letters, performance concern letters and other relevant HR documentation.
• Prepare recruitment, headcount, turnover, retention and other workforce reports for management.

About you

• Diploma or Bachelor's Degree in Human Resources, Business Administration, Psychology or a related field.
• At least 3 years of relevant HR experience, preferably in a generalist role.
• Hands-on experience in recruitment, payroll and employee relations.
• Working knowledge of Malaysian employment requirements and statutory contributions.
• Experience supporting retail operations or employees across multiple locations is an advantage.
• Good written and verbal communication skills in English, Bahasa Malaysia and Mandarin. Mandarin proficiency is required to communicate with Mandarin-speaking colleagues at regional HQ.
• Proficient in Microsoft Excel; experience with HR and payroll systems is an advantage.
• Able to manage day-to-day HR operations independently and exercise sound judgement.
• Organised, detail-oriented and able to manage multiple priorities.
• Able to handle confidential information professionally and work effectively with stakeholders at different levels.