Senior HR Generalist

Who you are

• Ability to lawfully access information and technology that is subject to US export controls
• Experience independently managing employee relations matters, workplace investigations, and employee support programs while exercising sound judgment and discretion
• Experience applying California employment practices and workplace compliance requirements in the administration of employee relations, leave, accommodations, and related workplace programs
• Experience conducting employee relations intake, investigations, fact-finding, documentation, and case management activities
• Experience administering leave of absence, workplace accommodations, workers' compensation, or similar employee programs
• Experience partnering with Legal on employee relations, workplace investigations, accommodations, leave administration, or compliance matters
• Demonstrated judgment in interpreting and applying policies, procedures, and workplace practices while balancing employee experience, business needs, and organizational risk
• Experience identifying operational challenges and improving processes, workflows, systems, or documentation to enhance consistency, scalability, and organizational effectiveness
• Strong relationship-building, analytical, communication, and problem-solving skills
• Professionalism and discretion when handling sensitive and confidential employee matters
• Ability to perform the essential functions of the position in a standard office environment, including extended periods of computer-based work
• Ability to move throughout company facilities and/or transport light materials as needed to support business activities
• Experience supporting multi-state employee populations
• Experience utilizing HRIS systems, case management platforms, Jira, Power BI, workflow tools, or similar operational technologies
• Experience developing dashboards, operational reporting, workforce insights, or organizational health metrics
• Experience using data and trend analysis to identify risks, inform decision-making, or drive process improvements
• Familiarity with immigration administration and vendor coordination
• Bachelor's degree in Human Resources, Business Administration, Organizational Psychology, Analytics, or a related field

What the job involves

• The Senior HR Generalist / Employee Relations Specialist is a key architect of how Divergent builds a fair, high-performing workplace as we scale
• Combining deep employee relations expertise with strong judgment, operational rigor, and a builder mindset, this role will navigate complex workplace matters, strengthen manager capability, and translate employee insights into better policies, practices, and organizational decisions
• From resolving sensitive employee matters to building the systems and programs that shape the employee experience, this role offers the opportunity to make a visible impact on both our people and the organization
• Serve as a primary point of contact for managers and employees regarding employee relations concerns, workplace issues, policy interpretation, and employee experience matters
• Conduct Tier 1 and Tier 2 employee relations intake, investigations, fact-finding, documentation, and resolution recommendations
• Partner with managers to address employee concerns, performance-related matters, workplace conflicts, and policy-related questions in a consistent and compliant manner
• Collaborate with People leadership and Legal on complex, sensitive, or high-risk employee relations matters
• Maintain accurate and organized employee relations documentation, investigation records, and case files
• Identify employee relations trends and recommend proactive solutions that improve employee experience and reduce organizational risk
• Support consistent application of company policies, procedures, and workplace practices across the organization
• Design, implement, and continuously improve employee relations systems, workflows, documentation standards, intake processes, and escalation frameworks that improve consistency, visibility, and operational effectiveness
• Administer Leave of Absence programs, including employee communications, documentation management, case tracking, and return-to-work coordination
• Coordinate workplace accommodations and interactive process activities in partnership with employees, managers, healthcare providers, and external vendors
• Support workers' compensation administration, claim coordination, return-to-work planning, and documentation management
• Coordinate immigration case administration and partnership with external immigration counsel and vendors
• Monitor assigned compliance programs and ensure accurate documentation, process adherence, and timely follow-through
• Proactively identify policy gaps, workplace trends, organizational risks, and opportunities to improve employee experience and operational effectiveness
• Draft, maintain, and implement People policies, procedures, and operational guidelines in partnership with People leadership, Legal, and business stakeholders
• Support policy communication, training, and change management efforts to promote consistent application across the organization
• Develop systems, reporting, and organizational health insights that improve visibility into employee relations activity, compliance programs, workplace trends, and operational effectiveness
• Create and maintain self-service resources, SOPs, process documentation, workflow tools, and knowledge resources that improve consistency, scalability, and manager/employee enablement
• Identify and implement process improvements that enhance operational efficiency, organizational effectiveness, and employee experience
• Partner closely with Legal, Payroll, Finance, Security, Talent Acquisition, and business leaders to support employee experience and workplace compliance initiatives
• Build trusted working relationships with managers and leaders across the organization
• Support organizational initiatives and projects that improve People Operations effectiveness and employee experience
• Influence stakeholders through data, process recommendations, and operational insights that improve organizational outcomes