Senior Hr Operations Specialist

Senior HR Operations

Industry: BPO / ITES Candidates from BPO companies only
Shift Timing: 5:00 PM – 2:00 AM

Job Summary

We are looking for an experienced Senior HR Operations professional with strong experience in the BPO/ITES industry. The role will be responsible for managing end-to-end HR operations and the complete employee lifecycle, ensuring smooth and efficient HR processes across the employee journey.

Key Responsibilities

HR Operations & Employee Lifecycle

• Manage end-to-end HR Operations and employee lifecycle processes.
• Handle employee documentation and HR records accurately.
• Manage employee movements and HR-related queries throughout the employee lifecycle.
• Ensure adherence to HR processes, policies, and organizational guidelines.

Employee Onboarding

• Manage end-to-end employee onboarding activities.
• Coordinate joining formalities, documentation, and HR induction.
• Conduct and coordinate induction/orientation programs for new employees.
• Ensure a smooth transition of new employees into the organization.

Attendance & Leave Management

• Monitor employee attendance and leave records.
• Coordinate with business teams and employees to resolve attendance-related issues.
• Ensure accurate attendance inputs for payroll processing.

Confirmation & Performance Appraisal

• Manage the employee confirmation process, including tracking probation periods and required documentation.
• Coordinate the performance appraisal cycle and ensure timely completion.
• Maintain relevant HR records and provide necessary reports to management.

Payroll Coordination

• Coordinate monthly payroll inputs with the payroll/finance team.
• Ensure accurate inputs related to attendance, leave, new joiners, exits, confirmations, and other employee changes.
• Resolve payroll-related employee queries in coordination with relevant stakeholders.

Offboarding & Exit Management

• Manage end-to-end employee offboarding and exit processes.
• Coordinate resignation formalities, exit documentation, clearance, and related HR activities.
• Ensure timely completion of exit processes and maintenance of employee records.

HR Policies & Compliance

• Implement and communicate HR policies and processes.
• Ensure employees and managers follow established HR policies.
• Support HR compliance requirements and maintain accurate documentation.

Employee Relations & Support

• Handle employee HR queries and provide timely resolutions.
• Coordinate with employees, managers, and internal stakeholders on HR operational matters.
• Support employee engagement and HR initiatives as required.

Required Skills & Competencies

• Strong experience in HR Operations within the BPO/ITES industry.
• Strong understanding of end-to-end employee lifecycle management.
• Hands-on experience in onboarding, induction/orientation and offboarding.
• Experience managing attendance, confirmations and performance appraisal processes.
• Good understanding of payroll processes and payroll inputs.
• Strong knowledge of HR policies and processes.
• Excellent communication and interpersonal skills.
• Strong stakeholder management and coordination skills.
• Good problem-solving and employee-handling abilities.
• Strong attention to detail and HR documentation skills.
• Ability to work effectively in a shift-based BPO environment.

Candidate Profile

• Mandatory: Candidate must have prior BPO/ITES industry experience.
• Experience in HR Operations with exposure to the complete employee lifecycle.
• Candidates from non-BPO industries will not be considered.
• Should be comfortable working in the 5:00 PM – 2:00 AM shift.

Shift Timing

5:00 PM – 2:00 AM