Senior Human Resource Manager

Role & responsibilities

• Lead end-to-end HR operations and HR strategy aligned with retail business objectives.
• Manage manpower planning, workforce budgeting, and recruitment across stores, regions, and corporate functions.
• Drive talent acquisition, onboarding, employee engagement, retention, and employee lifecycle management.
• Manage performance management, appraisals, career development, succession planning, and talent development.
• Handle employee relations, grievances, disciplinary matters, and conflict resolution effectively.
• Ensure compliance with labour laws, statutory requirements, company policies, and HR SOPs.
• Partner with business and operations leaders to improve workforce productivity, reduce attrition, and support business growth.
• Lead, mentor, and develop the HR team while driving HR process improvement, automation, and data-driven HR practices.

Preferred candidate profile

• 10+ years of progressive HR experience, preferably in the retail industry.
• Strong experience in HR operations, talent acquisition, employee relations, and workforce management.
• Proven experience handling multi-location retail/store employees.
• Strong knowledge of labour laws, statutory compliance, and HR policies.
• Excellent stakeholder management and communication skills.
• Strong leadership, problem-solving, and decision-making abilities.
• Experience in employee engagement, performance management, and retention strategies.