Senior Human Resources Manager

Strategic HR Leadership

• Serve as a strategic business partner to the Chief Executive Officer, Operations Directors, and Restaurant Managers to develop and execute people strategies that support business growth, operational excellence, and profitability.
• Develop and implement HR initiatives aligned with the organization's vision, culture, and long-term business objectives.
• Provide strategic advice on organizational design, workforce optimization, succession planning, and change management across multiple restaurant locations.
• Drive workforce productivity through data-driven people strategies, workforce analytics, and operational planning.
• Lead HR transformation initiatives, including process improvements, digital HR solutions, and continuous improvement projects.

Talent Acquisition & Workforce Planning

• Develop and execute end-to-end recruitment strategies for restaurant operations, corporate functions, and leadership positions.
• Establish workforce planning strategies to ensure adequate staffing levels across all outlets while balancing labour costs and operational requirements.
• Strengthen employer branding initiatives to position the company as an employer of choice within the hospitality and F&B industry.
• Build partnerships with educational institutions, government agencies, and recruitment partners to develop sustainable talent pipelines.
• Oversee onboarding and probation management to improve employee retention and accelerate productivity.

Employee Relations & Industrial Relations

• Lead the resolution of complex employee relations matters, including grievances, disciplinary investigations, workplace disputes, and conflict resolution.
• Advise and coach senior management on employee performance, conduct, employment legislation, and HR best practices.
• Ensure compliance with employment laws, workplace safety regulations, collective agreements, and internal policies.
• Maintain positive industrial relations by engaging proactively with employee representatives and union stakeholders where applicable.
• Develop strategies that promote employee engagement, workplace harmony, and a positive organizational culture while minimizing legal and operational risks.

Learning, Development & Performance Management

• Lead the organization's performance management framework, ensuring clear performance expectations, regular feedback, and accountability.
• Partner with operational leaders to identify capability gaps and implement learning and development initiatives that strengthen leadership and operational excellence.
• Design succession planning and leadership development programmes to build a strong pipeline of restaurant managers and future business leaders.
• Champion a high-performance culture through coaching, mentoring, recognition programmes, and career development opportunities.
• Monitor training effectiveness and ensure compliance with mandatory operational, food safety, and workplace training requirements.

Compensation, Benefits & Rewards

• Lead annual salary review exercises, incentive programmes, and compensation benchmarking to maintain market competitiveness.
• Partner with Finance and Operations to optimize labour costs while ensuring fair and equitable remuneration practices.
• Review and enhance employee benefits and recognition programmes to improve attraction, engagement, and retention.
• Provide strategic guidance on remuneration frameworks, allowances, incentives, and reward programmes that support operational performance.

HR Operations, Compliance & Governance

• Oversee all HR operations, including HRIS, employee records, payroll coordination, reporting, and policy administration.
• Ensure full compliance with employment legislation, labour regulations, workplace health and safety requirements, and company governance standards.
• Develop, review, and implement HR policies, procedures, and standard operating practices to support business consistency across all restaurant locations.
• Monitor and analyse key HR metrics, including turnover, absenteeism, labour costs, recruitment effectiveness, overtime, employee engagement, and workforce productivity.
• Lead HR audits, compliance reviews, and continuous improvement initiatives to enhance operational efficiency and reduce organizational risk.

Employee Engagement & Culture

• Develop and implement employee engagement strategies that strengthen organizational culture, employee experience, and retention.
• Lead employee recognition, wellness, diversity and inclusion, and corporate social responsibility initiatives.
• Conduct employee engagement surveys, analyse feedback, and implement action plans to improve workplace satisfaction and performance.
• Foster a culture of accountability, collaboration, customer service excellence, and continuous learning across all restaurant operations.

Leadership & Stakeholder Management

• Lead, mentor, and develop the HR team, building a high-performing function that delivers strategic value to the business.
• Collaborate closely with Operations, Finance, Marketing, and other business functions to support organizational objectives and operational excellence.
• Manage departmental budgets, vendor relationships, HR technology initiatives, and strategic projects.
• Present HR insights, workforce trends, and strategic recommendations to the Executive Leadership Team.
• Act as a trusted advisor and change leader during organizational restructuring, acquisitions, new restaurant openings, and business transformation initiatives.

Key Areas of Accountability

• HR Strategy and Business Partnership
• Multi-site Restaurant Workforce Planning
• Talent Acquisition and Employer Branding
• Leadership Development and Succession Planning
• Employee & Industrial Relations
• Performance Management
• Compensation, Benefits and Rewards
• HR Compliance and Governance
• Employee Engagement and Retention
• HR Operations, Systems and Analytics
• Team Leadership and Capability Development
• Labour Cost Optimisation and Workforce Productivity

Requirements

• Candidate must possess at least Bachelor's Degree/Post Graduate Diploma/Professional Degree in Human Resource Management or equivalent.
• At least 8 years of experience in a related field is required for this position. Preferably, candidates will have at least 5 years experience as a Human Resources Manager or equivalent.
• Experience in the F&B sector will be considered favourably.
• Good verbal & written communication in English.