Senior Human Resources Manager

We're a leading recruitment company in Sri Lanka looking for a Senior Human Resources Manager leading and well-established organization in the consumer services sector , with a strong reputation for service excellence, customer focus, and employee development. As the organization continues to expand, they are seeking an experienced and dynamic Senior Human Resources Manager to lead and strengthen the HR function.

The Role

The Senior Human Resources Manager will be responsible for providing strategic and operational HR leadership across the organization, partnering with senior management to drive people strategies, strengthen organizational culture, and enhance employee engagement and performance.

Key Responsibilities

• Develop and execute the organization’s HR strategy in alignment with overall business objectives.
• Partner with senior leadership and business heads on workforce planning, organizational development, and people-related initiatives.
• Lead the full spectrum of HR operations, including recruitment, employee relations, performance management, learning & development, compensation & benefits, and HR administration.
• Drive talent acquisition strategies to attract and retain high-calibre talent across various functions.
• Develop succession planning and talent management frameworks to build a strong leadership pipeline.
• Strengthen employee engagement, organizational culture, and internal communication initiatives.
• Lead performance management processes and ensure effective implementation across the organization.
• Identify learning and development needs and implement relevant capability-building initiatives.
• Review and enhance HR policies, procedures, and systems in line with business requirements and best practices.
• Ensure compliance with applicable labour laws, statutory requirements, and company policies.
• Provide HR analytics and insights to support data-driven management decisions.
• Lead and mentor the HR team, building a high-performance and service-oriented HR function.
• Support organizational restructuring, change management, and other strategic people initiatives as required.

Candidate Profile

• A Bachelor’s Degree or professional qualification in Human Resources, Business Management, or a related discipline.
• 8+ years of progressive HR experience, with significant experience in a managerial or senior HR leadership capacity.
• Prior experience in the consumer services, retail, hospitality, service, FMCG, or other customer-centric environments will be advantageous.
• Strong exposure to strategic HR partnering and end-to-end HR management.
• Proven experience in talent management, employee engagement, performance management, and organizational development.
• Strong knowledge of employment legislation and HR best practices.
• Excellent leadership, stakeholder management, communication, and interpersonal skills.
• Strong commercial awareness with the ability to connect people strategies with business outcomes.
• A proactive, solutions-oriented, and hands-on approach to HR leadership.