Senior Implementation and Support Analyst

Who you are

• Expertise within Screening, Financial Crime, KYC or Compliance environments
• Experience independently owning and deliver implementations, customer engagements and complex operational activities
• Background working with and supporting offshore teams, including knowledge transfer, service management and collaboration
• Experience with technology sanctions screening, PEPs, watchlists and customer due diligence processes
• Excellent partner management, and project management, with the ability to manage customer escalations and lead resolution
• Trusted subject matter expert who enjoys solving complex customer and operational challenges

What the job involves

• The Screening team plays a critical role in helping our customers manage financial crime risk and meet regulatory obligations. As a Senior Implementation and Support Analyst, you will be a subject matter expert, supporting the successful implementation, optimisation and ongoing use of our Screening solutions
• You will work with customers and offshore teams, driving operational excellence, influence product development and deliver outstanding customer outcomes through collaboration and knowledge sharing
• Lead and help implement Screening solutions, ensuring successful customer onboarding, adoption and transition into business-as-usual support
• Act as a Screening Subject Matter Expert, providing expertise on Sanctions, PEP and Watchlist data management
• Partner with offshore operational and support teams, ensuring knowledge transfer, understanding and service delivery
• Manage and resolve customer support cases across all severity levels and act as Incident Manager for issues
• Identify and implement process improvements, driving efficiencies across systems and delivery activities
• Take ownership and accountability, ensuring projects, implementations and support activities are delivered successfully
• Hold the know how for global delivery models within both onshore and offshore teams

Benefits

• Hybrid working
• Flexible working
• Discretionary bonus
• Pension
• Bupa Healthcare
• Sharesave Scheme
• 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave
• Discounted gym membership
• Discounted dental cover