Senior Implementation & Support Engineer

Role & responsibilities

• Install, configure, and deploy healthcare applications and related components.
• Validate environment readiness and ensure successful system integration.
• Client Training & Enablement:
• Conduct application training (functional and technical) for client IT teams and end users.
• Prepare and deliver user manuals and training documentation.
• Technical Support & Issue Resolution:
• Provide Level 2/3 support for incidents, enhancements, and post-implementation issues.
• Collaborate with Project Managers, QA, and Development teams to troubleshoot and resolve reported issues within defined SLAs.
• Liaise between clients and internal stakeholders to gather requirements, document findings, and track issue resolution.
• Maintain comprehensive implementation and support documentation

Skills:

• Strong understanding of Windows Server (2008/2012), Windows 8/10, and MS Office Suite.
• Experience in application support and product deployment.
• Basic to intermediate knowledge of SQL and Oracle Databases (11g / 12c); ability to write queries and perform data validation.
• Familiarity with installation/configuration of enterprise or healthcare software systems.
• Working knowledge of networking, system administration, and basic hardware infrastructure.
• Excellent communication, coordination, and documentation skill

Preferred Qualifications

Healthcare Information System (HIS) or EMR implementation/support experience.

Oracle Certified Professional (OCP) or equivalent certification.

Exposure to HL7, integration interfaces, or hospital workflow is an advantage