Senior Implementation Manager

Who you are

• You’re a confident, approachable leader who thrives in complexity and enjoys solving ambiguous problems
• You balance strong project management discipline with excellent communication and relationship-building skills, and you know how to influence without authority in a fast-moving environment
• You have a natural ownership mindset and take pride in delivering results
• You’re comfortable leading high-stakes, customer-facing initiatives
• You enjoy collaborating cross-functionally and translating technical updates into clear, actionable insights
• You’ve brought structure to ambiguity and stay calm under pressure
• You’re energized by building and improving processes that scale
• 5+ years of project management experience
• 2+ years of experience implementing SaaS or data solutions in the healthcare space
• Effective communication and presentation skills, and the ability to successfully communicate with a variety of levels within an organization
• Track record of success in a results-driven, fast-paced environment
• Demonstrate grit, resilience and tenacity with a desire to succeed on your own terms scaling with the company as we grow

What the job involves

• As a Sr Implementation Manager, you will work directly with customers to deliver solutions that are transforming the healthcare landscape
• You’ll sit at the intersection of Professional Services, Customer Success, Product, and Engineering, ensuring customers experience smooth, high-quality delivery while driving operational excellence across the services organization
• This is a hands-on role combining project ownership, cross-functional coordination, and team advocacy, with meaningful visibility and impact
• Build and manage project plans to drive implementing and/or migrating the H1 solution(s) to our customers
• Develop, iterate on or inform processes to create operational efficiencies within the services organization
• Lead high visibility H1 initiated projects that impact customers and require both internal and external planning and communication
• Be the point of contact for the CSM to get project updates from Product/Engineering
• Manage customer deliverables against Key Performance Indicators (KPIs)
• Partner with Customer Success to ensure high degree of customer satisfaction is achieved through delivery process
• Partner with Product & Engineering to share customer feedback and help inform product initiatives
• Partner with additional internal teams to collaborate and be the voice on the implementation team in cross-functional and strategic meetings

The application process

• Anticipated role close date: 11/01/2026

Benefits

• Flexible work hours
• Commuter benefits
• Stock options
• Computer setup
• Work from home opportunities
• Health & life insurance
• Retirement options
• Unlimited PTO
• Flex Give & Flex Spend
• Impactful BRGs