Senior Implementation Manager

Who you are

• Proven track record of successfully managing and implementing projects, preferably in a customer-facing role
• Ideally 2 - 4 years' experience of implementing SaaS products with customers
• Fluency in both English and German is essential
• Experience with project management, customer success, or a related field
• Excellent communication and interpersonal skills to interact effectively with clients as well as internal teams and key stakeholders in the business
• Problem-solving abilities and a proactive approach to identifying and addressing potential issues
• Ability to clearly articulate technical topics to a non-technical audience
• Experience implementing HR tech, people analytics, or adjacent employee experience platforms
• Exposure to enterprise-scale programs (multiple products, complex data/integrations, global rollouts)
• Certifications or training in project/change management (e.g., PMP, Prince2, Prosci) are a plus
• Research shows that candidates from underrepresented backgrounds may hesitate to apply if they don’t meet every requirement, but your unique experience matters. If you’re interested in joining us, we strongly encourage you to apply and help us build a more diverse and impactful team

What the job involves

• As a Senior Implementation Manager for our EMEA region, you will ensure customers integrate and realise the value from Culture Amp’s platform quickly and confidently. You’ll guide new and existing enterprise customers from onboarding through activation, delivering account- and product-specific projects within the customer’s activation window, scope, and success criteria
• You’ll partner closely with People Science, Account Managers, and Customer Success to orchestrate a seamless experience and transition post-launch, tailored to enterprise stakeholders and operating rhythms
• You’ll act as a trusted liaison between customers and Culture Amp. You will support in translating enterprise business goals into scalable configuration, proactively unblocking risks (e.g., data readiness, security/compliance reviews, integration dependencies), and channeling customer feedback to improve our product, processes, and outcomes
• Drive time-to-first-value for enterprise customers by owning end-to-end delivery of complex implementations (e.g., multi-product launches, data integrations, SSO/SCIM), ensuring on-time delivery within the activation window, in-scope, and aligned to agreed outcomes and controls
• Translate customer objectives and workflows into scalable configuration, data design, and survey/program setup that align with HR systems, processes, and governance requirements
• Lead project planning and execution: define milestones, roles, risks, and dependencies; run status cadences; and keep stakeholders aligned to the Success Plan and timeline
• Proactively identify and resolve implementation issues and escalations partnering with cross-functional experts (e.g., Support, PS, Trainers, Product), maintaining clear, timely communication to customers and internal stakeholders
• Coordinate change management and enablement touchpoints with Customer Trainers and People Scientists; ensure admins and project teams are trained and confident for launch
• Partner with the Customer Success Manager to create a smooth handoff to post-implementation, including documentation of decisions, configuration, and next-step recommendations
• Represent the Voice of the Customer: capture and synthesize insights from implementations to inform product improvements and internal process enhancements
• Contribute to continuous improvement: refine playbooks, templates, checklists, and delivery standards; pilot and roll out ways to accelerate activation and adoption
• Elevate the team: share best practices, mentor peers, and model senior-level communication, judgment, and ownership on complex, multi-stakeholder projects
• How we’ll measure success:
• On-time activations and adherence to scope and quality standards
• Time-to-first-value and early adoption of key features aligned to the customer’s Success Plan
• Implementation CSAT/feedback and low-escalation, low-rework outcomes
• Quality of documentation and readiness of the post-implementation handoff to the CSM
• Contribution to team improvements (playbooks, templates, automation, repeatable best practices)

Benefits

• MacBooks for you to do your best work
• Share Options - it’s important to us that everyone is an owner and can share in our success
• Medical insurance - for you and your family so you can feel safe in these uncertain times
• Excellent parental leave and in work support programme, - for those families to be
• Flexible working schedule - where we can, let’s make work, work for you
• Fun and inclusive digital, and (in the future) in-person events
• Work from home opportunities