Senior Implementation Manager (Lender)

• This is the seat that keeps new lender customers moving. When a deal closes, whether it’s a new logo or an upsell, the Implementation Manager owns what happens next: getting the customer live, driving real adoption, and ensuring the transaction volume that justifies the contract actually flows through the platform
• You’ll own the full implementation lifecycle for Snapdocs’ core lender products: Digital Close, eVault, quality control, and new products as they’re released. You’ll bring a consultative approach and strong change management instincts — the product is intuitive; the work is helping lender organizations actually adopt it
• You’ll run the full range of lender implementations alongside your colleagues, bringing structured project management, proactive communication, and the ability to drive adoption across complex customer organizations
• Own the full implementation lifecycle for lender customers across Digital Close, eVault, QC Suite, and new products as they are released — from kickoff through go-live and adoption
• Act as a trusted advisor to lender customers — diagnosing where they are, understanding their organizational constraints, and guiding them toward successful adoption
• Build and maintain project plans, milestone tracking, and customer communication cadences for every active implementation
• Drive adoption beyond go-live by equipping customer teams with the training, process guidance, and operational readiness needed to use the platform successfully
• Lead change management across the customer organization, helping teams adopt new workflows, align stakeholders, and roll out Snapdocs successfully at scale
• Collaborate closely with teammates to share implementation learnings, strengthen documentation, and contribute to a rising-tide methodology the whole team benefits from
• Identify gaps in implementation methodology and process — and fix them without being asked
• Partner cross-functionally with Product, Customer Success, and Sales on pre-implementation alignment, handoffs, and escalations
• Contribute process and methodology improvements that the whole team benefits from

Benefits

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Galileo, Modern Health, Urban Sitter, and Northstar Financial memberships
• Life and disability insurance- Technical integration concepts don’t intimidate you. APIs, SSO, data configuration. You don’t need to build them, but you understand them well enough to ask the right questions and keep things moving
• You can learn a complex customer environment fast and earn credibility quickly. Experience in mortgage or financial services helps, but it isn’t required
• You’ve owned complex SaaS implementations end-to-end from the vendor side: project plans, milestone tracking, stakeholder management, and the judgment to know what needs to happen next without waiting for direction
• You’re comfortable in high-stakes customer conversations. You can navigate complexity, manage competing priorities, and keep stakeholder trust intact when things get hard
• And you bring genuine curiosity — you’re interested in learning the product deeply, understanding the industry, and growing into the team’sexpert over time
• Understand how AI can accelerate implementation work — drafting customer communications, summarizing meetings, building knowledge bases, automating processes — and apply it proactively
• Stay current on AI developments relevant to your role and identify new applications that create leverage for your team
• AI fluency is a core expectation at Snapdocs. Every team member is expected to actively use AI tools to do their best work. This means:
• Use AI tools actively in your day-to-day workflow as a genuine productivity multiplier, not as a novelty