Senior Implementation Project Leader

The Senior Implementation Project Leader will be responsible for managing, implementing, and supporting various Business Line (BL) Applications/ Software Systems within the MIS JACC Department. The role involves overseeing day-to-day issues, continuous improvement projects, and training end-users. The candidate will collaborate with AGL HQ to address MOE/AMOA formalities, follow AGL Group procedures, and ensure proper initiation, alerting, and application of new releases. Job Function: Leadership:

● Coach and Mentor IPL Team members to develop necessary skills

● Make informed decisions that align with the team’s objectives and overall organizational goals. Deployment:

● Participate in the design and configuration of related applications and report designs.

● Manage specific application implementations, including pre and post Go-live planning.

● Perform due diligence as required. System Evolution and Continuity:

● Manage system evolution, bug escalations, and resolutions.

● Conduct Expression of Need when required.

● Facilitate proper communication methods for evolution, bug fixes, release notifications to relevant parties. Support and Troubleshooting:

● Troubleshoot production issues and perform root cause analysis.

● Ensure continuity of interfaces and liaise with vendors and regional IT to resolve issues.

● Develop and maintain support documentation. Continuous Improvement Projects:

● Collaborate with operations and customers to gather business requirements.

● Translate business requirements into technical specifications with regional teams and vendors.

● Perform configuration and tests on various software systems.

● Provide pre, current, and post Go-live support. Training:

● Conduct dynamic training sessions for end-users, trainers, system administrators, managers, and teams.

● Develop training materials and assess training needs.

● Stay updated on new features and releases, industry developments, and clients' needs.

● Assist in redefining and updating training plans and delivery. Support:

● Provide training and support upon request from management.

● Follow the agreed-upon level of support within the specified parameters. Continuous Improvement:

● Utilize incident history to suggest improvements.

● Attend meetings and workshops for continuous improvement in the support role.

Minimum Education and Experience Requirements:

● High expertise in Project Management protocols.

● Degree in Business Information Systems or similar.

● Project Management degree.

● Knowledge in Freight Forwarding Business Applications.

● Proficient in MS Office (Word, PowerPoint & Excel).

● Knowledge in Transport Management Systems and SQL is a plus.

● Understanding of Finance and related Reporting is a plus.

● Experience in Freight Forwarding, Logistics, or Transport Management is a plus. Rules and Regulations:

● Adhere to departmental and company procedure manuals.

● Understand and comply with the Rules and Regulations of statutory bodies.

● Adhere to Africa Global Logistics Principles.

● Comply with current responsibilities, Acts, Regulations, and Quality, Health, and Safety policies.

● Report hazards, incidents, and injuries following legislation and company reporting procedures. ● Participate in programs to improve the IMS system in the workplace.