Senior Implementations Specialist

• Support external clients and internal teams in the implementation of Rain for both new and existing customers
• Properly scope out customer needs and requests during implementations to make sure our solution solves their existing problems
• Proactively project manage the implementation process end-to-end to achieve customers’ target timelines and goals, communicating to all stakeholders any changes or updates as needed
• Configure and implement customers in accordance with best practices to drive adoption and maximize revenue potential
• Partner with Sales and Customer Success teams to drive a timely and well organized implementation process, escalating issues to various stakeholders as necessary
• Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements & needs
• Support in the development and documentation of processes and best practices
• Proactively look for opportunities of improvement in existing processes to help support Rain’s overall growth

Benefits

• We offer volunteer opportunities and encourage our team members to prioritize their physical and mental health
• Remote work & a hybrid option for team members in our Nashville hub
• Opportunities for growth - we encourage employees to seek new passions within the company
• Flexible benefits package to fit your needs- As a Senior Implementations Specialist at Rain, you can operate in a fast-paced, dynamic environment. You nerd out about SaaS integrations and are naturally curious. You believe that data-led decision making is the norm. You see feedback or failure as motivation to learn and grow. And you relate to our core mission of helping people find financial freedom
• Experience working with JIRA, Hubspot, Salesforce, and similar systems of customer record
• 2+ years of relevant implementation or onboarding experience
• 1+ year in a customer facing role managing stakeholders and timelines
• Demonstrated ability to manage multiple projects at once without compromising
• Strong project management and prioritization skills
• General curiosity and desire to learn
• Experience with HCM and HR Tech preferred