Senior Import Operations Specialist

Argents Express Group is a Family-Owned, US Based, International and Domestic Freight Forwarder/Customs House Broker, Fulfillment and e-Commerce Provider established in 1977 . We have operational offices located in Charleston, SC, Chicago, IL and Seattle, WA and our Corporate Office is located on Hilton Head Island SC. Argents has handling capabilities throughout the USA and worldwide. Our service to our partners & customers is second to none.

We are seeking an experienced Senior Import Operations Specialist in either Charleston, SC, or Chicago, IL

Duties & Responsibilities:

Operations Agent

• Customer Service, field phone calls and general office support
• Creating/ Auditing in Cargowise
• ISF filing with US Customs
• File Opening / Data Entry in Cargowise
• Cargo Tracking on carrier/ port websites for Air, LCL and FCL
• Adhere to government regulations that monitor our business (TSA, FMC, DOT, US Customs)
• Fundamental understanding of international shipping processes
• Basic knowledge of Incoterms
• Understanding of different types of bills of lading
• Communication with customers, international agents, domestic vendors
• Dispatching trucks for recovery / delivery
• Issuing Arrival Notices
• Paying arrival charges
• Invoicing clients
• Daily problem resolution
• Ongoing Logistics and Regulatory Training
• Vendor rate negotiations
• Processing/ Auditing invoices for vendor charges
• Quote clients
• Setting up/ Coordinating Shipments with partners at origin
• Handling Triangle Shipment Coordination

Operations Specialist

• Look up products in the USHTS and on Cross to check HTS codes
• Review shipping documents to ensure all required customs data is on the paperwork
• Communicate with customers and agents to get documentation corrected as needed
• Process a Single Entry Bond when required
• Process multi- line commercial invoices through Deep Cognition
• Entry writing / prep in Cargowise
• Know the flags for applicable PGA’s
• Understand current tariffs
• Work with Sales and Senior Ops team members to document Client SOW’s
• Handle Carnet Shipments
• Antidumping Entries
• Processing Warehouse Entries
• Quota Entries
• Shipment Coordination from Origin
• Handle Customs/ PGA Exams

Senior Operations Specialist

• Post Summary Corrections
• Onboarding / Implementing new clients
• Work with Sales to document SOWs
• Creating SOP’s for clients
• Distribute and maintain new client broker document packages
• Competent in all PGA Entries- FDA, USDA, FWS,CPSC,DOT,NHSTA, ATF, APHIS,EPA, TSCA
• Assist Operation Specialists with questions
• Assist Overseas Partners with specific questions about US import processes

Competencies

• High level of customer service
• Self-Starter with attention to detail
• Analyze and manipulate large amounts of data
• Ability to learn, adapt, and thrive under pressure
• Proven organizational and time management skills
• Understanding of quality assurance

Experience & Qualifications

• Previous experience working with Cargowise and the interactive equipment
• Proficient in Microsoft Office
• Education

-High School or equivalent (5 years' experience)

-Associate's degree

-Bachelor's degree

• 3-7 years' experience
• Has attained their CCS Designation
• Must pass and maintain TSA Security Threat Assessment (STA) for IAC eligibility.

Physical Requirements (ADA Compliance)

• Ability to remain stationary at a desk for extended periods, frequently operating a computer, telephone, and other standard office equipment.
• Ability to occasionally move about the office to access files, office machinery, or attend meetings; may need to transport parcels or packages up to 10-20 pounds occasionally.
• Ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
• Ability to observe details on documents and screens, requiring normal or corrected vision for reading and data entry.
• Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform essential job functions in accordance with the Americans with Disabilities Act.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• Bachelor's (Preferred)

Work Location: In person

Pay: $60,000.00 - $68,000.00 per year