Senior Incident & Problem Process Manager

• Overall IT experience of 8 years or more, preferably in IT operations, production support, application support, infrastructure support, IT service management, or service governance.
• Hands-on experience with incident management, problem management, Major IncidentManagement, Service Operations or ITSM governance activities.
• Strong understanding of ITIL practices, particularly Incident Management, Problem Management, Service Desk, Change Enablement, Service Continuity, and Continual Improvement.
• Experience working with ITSM tools such as ServiceNow, Remedy, Jira Service Management orequivalent enterprise workflow platforms.
• Solid understanding of infrastructure and application ecosystems, including Unix,Windows, Networks, Databases, Middleware, MQ, Scheduling, Storage andMonitoring technologies.
• Experience in banking, capital markets, corporate banking, regulated technology environments, or other high-availability production environments is a strong advantage.
• Prior exposure to operational resilience, audit, operational risk, controls orregulatory environments would be beneficial.

Fluency in French is required to support French-speaking stakeholders and group teams while operating effectively in English across Singapore and regional teams.

TRINITY CONSULTING SERVICES is a Professional Consulting, IT Solutions and Services Company. We strive to make your business systems more efficient and more reliable by working with you to implement and support the best in class service and innovative solutions.

Our main focus is to create Client-Centric, Innovative IT Strategies and Comprehensive Solutions for the clients we support, and to implement that strategy in a timely and cost effective manner.

Our Team comprises of skilled and experienced professionals from consulting and business environment with a diverse culture which heps our clients achieve higher return of investments.

OUR SERVICES

Technology Consulting Services

Managed Application Services

Managed Infrastructure Services