Senior Information Coordinator

• Wellington based
• Permanent, full-time - 37.55 hours per week
• Salary range: $90,743 - $109,980

About Historic Claims

Historic Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.

Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right. A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

About the role - Mō te tūnga

The Senior Information Coordinator reads, reviews and releases claimants' personal information to them. As part of this process, we ensure the information released complies with relevant legislation - especially the Privacy Act. Historic Claims has a strong focus on transparency. Releasing information to claimants is an important part of the resolution process. It provides them with crucial insight into their past experiences in care.

The Senior Information Coordinator will also support the induction and training of new Information Coordination staff, take on project management roles and be involved from time to time in exercises to review and strengthen team capability.

The Information Coordination team has a collaborative workplace culture with a strong client focus. Historic Claims also offers excellent career progression opportunities.

Skills and experience - Mōu - Ngā pūkenga me ngā wheako

To be successful in this role you will have:

• Working knowledge of the applicable legislation i.e. Official Information Act, Privacy Act, Oranga Tamariki Act 1989, and the Children's and Young People's Wellbeing Act 1989
• A relevant tertiary qualification or equivalent relevant work experience
• Competency working with the MS Office Suite and records management systems
• Relationship management ability
• Able to prioritise work to achieve results with attention to detail
• Exemplary standard of written and oral communication
• Demonstrated excellence in the provision of client focused, administrative and corporate advice and services to managers and staff
• Ability to demonstrate empathy, and understand client needs, concerns and priorities

Position description - He whakaahuatanga tūnga

A copy of the position description can be found here: Senior Information Coordinator position description

Salary - Utu-ā-tau: $90,743 - $109,980

How to apply - Me pēhea te tuku tono

To apply, click the 'Apply Now' button. You do not need to submit a cover letter. Instead, you will be asked to respond to three short questions as part of the application form (each with a 1500 character limit):

1. What motivates you to apply for this role, and what impacts do you hope to make if successful?
2. Please outline your skills and experience relevant to the requirements of this role
3. Please provide a recent example of how you've supported the building of staff capability

Note: Your responses to the application questions are essential to our assessment process.

You're welcome to use tools to help prepare your application. However, we encourage you to answer in your own words, drawing on your personal experience and thinking - this helps us better understand how you'd approach the role.

All applications must be made online. If this is not possible or if you have any queries, please contact [email protected]

Internal MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as an internal candidate.

Applications close: Tuesday, 8 September 2026.

If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.

Joining us - Ko te hono mai

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity.

If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.