Senior Information Technologies Process Management Specialist

Role & Responsibilities

• End-to-End Process Governance: Design, optimize, and establish standards for all IT processes—including analysis, development, testing, and deployment (SDLC)—and drive organizational adherence to these frameworks.
• Strategic Project Oversight: Monitor and report on critical and high-focus projects; proactively identify bottlenecks, trigger corrective actions, and provide executive-level reporting on task progression.
• Performance & Capacity Analytics: Oversee planning and sprint execution for software development teams. Manage effort-entry controls and develop metrics to track performance criteria such as velocity, SLA compliance, and defect density.
• IT Change Management & Risk Mitigation: Lead the IT change management process by performing rigorous risk analyses, managing approval workflows, ensuring meticulous documentation, and monitoring compliance with internal policies.
• Regulatory Alignment & Audit Readiness: Build and improve processes aligned with relevant systems and regulations (e.g., BRSA/BDDK, COBIT) to ensure the IT organization is perpetually "audit-ready."

Qualifications

• Educational Background: Degree in Industrial Engineering, Management Engineering, Computer/Software Engineering, or a related technical field.
• Significant Professional Experience: Minimum of 5 years of experience in IT Process Management, IT Governance, or PMO within the FinTech, Banking, Saving Finance, or Telecommunications sectors.
• Methodological Expertise: Proven proficiency in software development lifecycles (SDLC) and Agile/Scrum methodologies, with advanced experience in utilizing project management and governance tools at an administrative level.
• Analytical & Audit Capabilities: Strong knowledge of IT audit frameworks. Exceptional ability to leverage data analytics, visualization, and reporting solutions to assess complex technical operations.
• Problem-Solving & Strategy: Strong analytical, statistical, and mathematical abilities with a proven track record of answering business questions through empirical research and data-driven insights.
• Communication & Leadership: Excellent interpersonal and coordination skills; a collaborative mindset capable of fostering synergy between cross-functional teams and managing complex stakeholder expectations.
• Result-Oriented Mindset: A proactive approach to process improvement with a sharp focus on delivering practical, scalable solutions to business problems.