Senior Information Technology Administrator

About Snapmint

Founded by IIT Bombay alumni ( Nalin Agrawal , Anil Gelra , Abhineet Sawa ), Snapmint is building India’s most loved payment brand. We pioneered Pay in 3 through UPI and are also home to India’s leading 0% EMI e-commerce app — giving millions of Indians the freedom to shop now and pay in monthly instalments, with no extra cost and no credit card required.

Today, Snapmint has crossed 50M+ app downloads and is the preferred payment partner for 2,000+ leading consumer brands, including Zepto, ixigo, Adani, District Store, Titan and many more. We’re on a mission to make fair, transparent credit accessible to Young India - and make payments simple, enjoyable and worry-free.

Headquartered in Mumbai , with offices across major metros including Bengaluru, Gurugram, Delhi and Jaipur , we’re building at the intersection of commerce, credit, technology and culture. If you want to work on a product used by millions, build a brand people genuinely love, and help redefine how the next generation of India pays and spends you’ll fit right in.

Come build Snapmint and help us change how India pays.

• Role Title: Senior IT Admin
• Department: Technology
• Employment Type: Full-time
• Experience: 4-7 Yrs.
• Location: Bangalore
• Working Model: Work from Office - 5 Days per Week
• Entity: Snapmint Credit Advisory Private Limited

What You Own

• Deliver dedicated VIP and executive IT support with high responsiveness, discretion, SLA adherence, and end-to-end ownership of critical IT requirements.
• Manage Windows, macOS, and Linux endpoints through JumpCloud MDM, ensuring policy enforcement, patching, endpoint hardening, compliance, and secure access.
• Administer endpoint security solutions including Kaspersky Antivirus and Safetica DLP, while monitoring security, patching, and compliance dashboards.
• Own IT asset lifecycle management from procurement through decommissioning, including inventory accuracy, physical verification, reconciliation, tagging, disposal, audits, and asset recovery.
• Manage end-to-end user onboarding and offboarding, including device allocation, access provisioning, asset recovery, and timely deprovisioning.
• Provide L1/L2 desktop support and resolve complex hardware, software, network, email, VPN, and access issues, while driving root-cause analysis and permanent fixes for recurring problems.
• Manage software deployment, licensing, renewals, compliance reporting, IT procurement, hardware refresh cycles, and vendor/OEM coordination.
• Support leadership meetings, conferences, town halls, and video calls by managing conference room and AV infrastructure and ensuring pre-meeting readiness.
• Drive IT service improvement through SLA/KPI tracking, Problem and Change Management, SOP development, mentoring junior engineers, and escalation ownership.
• Maintain IT documentation and support security, data protection, compliance, and audit requirements across assigned locations.

What You Bring

• Bachelor's degree in computer science, IT, or a related field with 4–6 years of IT support or asset management experience.
• Hands-on experience with JumpCloud MDM, Kaspersky Antivirus, Safetica DLP, endpoint security, patch management, device compliance, endpoint hardening, and access control.
• Proven VIP/executive support experience with strong professionalism, discretion, responsiveness, and stakeholder management.
• Strong L1/L2 troubleshooting experience across Windows, macOS, Linux, and common business applications.
• Experience with Jira or ManageEngine ServiceDesk, including SLA management, reporting, ticket ownership, and process improvement.
• Working knowledge of LAN, Wi-Fi, IP, VPN, firewall, Active Directory, identity management, and ITIL processes including Incident, Problem, Change, and Asset Management.
• Experience with software license management, IT procurement, vendor coordination, OEM management, and negotiation.
• Demonstrated ability to own escalations, resolve complex or recurring issues independently, perform root-cause analysis, and mentor junior IT engineers.
• Strong analytical, troubleshooting, communication, documentation, and multitasking skills.

Good to Have

• Experience with Sophos Firewall, vulnerability management, and advanced network/security administration.
• Experience managing conference room AV infrastructure and supporting leadership events.
• ITIL Foundation, Microsoft, Apple, or JumpCloud Core certification.

Why Snapmint

• Be Part of a 10X–100X Journey
  • Help build and scale and be part of a high-growth story.
• Raise the Bar
  • Learn from people who raise the bar.
• Solve Hard Problems
  • Work on meaningful, high-impact challenges.
• Own the Outcome
  • Take ownership and make things happen.
• Move Fast, Build Fast
  • Turn ideas into action, not backlogs.
• Make Real Impact
  • See your work reach millions of customers.
• Grow with Snapmint
  • Take on bigger challenges as we scale.

Explore Snapmint

• Meet The Founders -

  Nalin Agrawal , Anil Gelra , Abhineet Sawa

• Life at Snapmint -

  https://www.linkedin.com/company/snapmintfinserv/life

• Behind the Build: The Snapmint Story

  https://www.youtube.com/watch?v=M3vRIxfa7tc

• Business Case Studies

  https://www.snapmintbusiness.com/case-studies